Client Service Manager
As Client Service Manager, you will supervise other client services representatives to ensure client satisfaction with the organization’s product and service.
Your job tasks will include directing and controlling the processing and fulfillment of orders, fielding customer inquiries, and resolving customer complaints.
You will also be responsible for aligning business operations, providing product training to customers, discussing technical aspects about services, and overseeing marketing campaigns.
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Responsibilities
- Preparing and implementing product plans as per market trends.
- Participating in shareholder discussions to communicate status updates.
- Reviewing system enhancements to improve client experience.
- Maintaining documentation of user profiles and business cases.
- Providing service & management for smooth deliveries of software.
Skills and Qualifications
- Conceptual knowledge of Google AdWords and Kenshoo programs.
- 7+ years experience in client servicing / support functions in a software development company.
- Strong documentation, communication, and team collaboration skills.
- Excellent knowledge of customer service software (CRM & ticketing).
- Good awareness of IT industry’s latest technology trends.
- Good working knowledge of iterative development methodologies like Agile and related practices.
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