JOB TITLE : Customer Service Representative
JOB DESCRIPTION : We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.
In this role, you will be responsible for providing exceptional service to our clients, resolving any issues or concerns they may have, and cross selling to the customers you are servicing.
RESPONSIBILITIES :
- Respond to customer inquiries in person, via phone, and by email in a timely and professional manner
- Provide accurate and detailed information about insurance policies, coverage options, and claims processes
- Assist customers with policy renewals, changes, and cancellations
- Collaborate with the sales team to cross-sell and up-sell insurance products and services
- Update customer records and maintain accurate and up-to-date information
- Meet or exceed established customer service goals and performance metrics
QUALIFICATIONS :
- Licensed in Property and Casualty
- Able to effectively relate to a customer, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members
- Excellent problem-solving and decision-making abilities
- Ability to multitask and prioritize tasks in a fast-paced environment
- Ability to cross sell or generate cross sell leads for our sales team
BENEFITS :
- Salary plus bonus
- Higher base salary for those who are already licensed and have insurance experience
- Additional earning opportunities including sales commission and bonus for those who wish to participate in sales activities
- Growth potential / Opportunity for advancement within my office
- Paid Time Off
- Health benefits
- Valuable career-building experience
If you are passionate about providing exceptional customer service and have a strong understanding of insurance policies and procedures, we encourage you to apply.
Join our team and become part of a dynamic and growing organization!
To apply, please submit your resume and a cover letter detailing your relevant experience and why you are interested in this position.
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