Customer Service Representative

With a career at HMSHost, you really benefit! We Offer

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and Transportation Benefits
• 401(k) retirement plan with company match or Pension
• Company paid life insurance
• Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program refer a friend and earn a bonus
• Benefits may vary by position so ask your recruiter for details.

Summary

• The Customer Service Representative is responsible for providing customer assistance in stores bycompleting sales transactions, completing returns, and processing voids for associates;
• administering theMystery Shop program and training programs; ensuring consistent application of all company and localcustomer service policies;

and providing training; performs all other responsibilities as directed by thebusiness or as assigned by management. This is a non-exempt position and typically reports to the StoreManager / Assistant Store Manager.

Essential Functions

• Provides customer support and handling customer inquiries
• Works directly in the unit with associates to ensure service / training compliance standards are met
• Coordinates all training of hourly staff in customer service program as well as provides hands-ontraining of MIT, Brand, and OJT within the branch
• Provides feedback to managers regarding continued development of associates
• Acts as mentor to transition associate from time of hire to completion of retail training process
• Administers service excellence training in units
• Administers Mystery Shoppers Program for the branch and notifies managers of scores on a dailyand period basis#### Minimum Qualifications, Knowledge, Skills, and Work Environment
• Requires a High School diploma or general education development (GED) diploma
• Customer service and / or training experience preferred
• Requires the ability to speak, read and comprehend instructions, short correspondence andpolicy documents
• Requires the ability to interact with the public and coworkers in a friendly, enthusiastic andoutgoing manner

Minimum Qualifications, Knowledge, Skills, and Work Environment

• Requires a High School diploma or general education development (GED) diploma
• Customer service and / or training experience preferred
• Requires the ability to speak, read and comprehend instructions, short correspondence andpolicy documents
• Requires the ability to interact with the public and coworkers in a friendly, enthusiastic andoutgoing manner

Equal Opportunity Employer (EOE)Minority / Female / Disabled / Veteran (M / F / D / V)Drug Free Workplace (DFW)

Benefits

Competitive compensationFlexible spending account for health expenses401(k) retirement savings planPaid VacationEmployee and family members comprehensive benefits including medical, dental, vision care, long term disability, short term disability, and life insuranceCredit Union MembershipHMSHost benefits vary by location and some associates may not be eligible for certain benefits.

Associates covered by a collective bargaining agreement may be eligible for different benefits. HMSHost reserves the right to amend and / or terminate a benefit plan at any time.