Operations Manager

The Operations Manager is responsible for the restaurant’s day-to-day operations. He / she is proficient in both Front of House (FOH) and Back of House processes, consistently demonstrates our core values, embraces the Chick-fil-A culture, has a passion for people and serving others, has strong character, takes initiative and works with a sense of urgency at all times.

Keeps team members accountable for each component of Operational Excellence and protects our core values by being a champion of culture and growth within the restaurant.

RESPONSIBILITIES

Leadership

• Create remarkable guest experience by maintaining an outstanding team culture and developing systems.
• Ensure communication is effective between the Front of House (FOH) and Back of House (BOH) encouraging a one team mentality amongst FOH and BOH leaders and team members
• Coach and influence BOH and FOH leaders for improved work performance, following correct procedures and meeting service expectations
• Track speed of service regularly and motivate the team to achieve speed of service goals
• Track order accuracy score and create a plan to reach monthly goals.
• Leverage the 5 critical success factors, CEM scores and Winning Hearts Every Day strategies to positively influence business and team results
• Meet regularly with BOH and FOH Managers to identify focus areas, candidates for leadership pipeline and evaluate the state of the team
• Hold leaders accountable to restaurant dress code, break and meal periods, and discount policies
• Make appropriate time-sensitive business decisions in absence of Owner / Operator that reflect organization’s best interest
• Learn, initiate, and own new restaurant strategies, pilots and programs (including new menu rollouts) while training respective Team Leaders
• Oversee monthly inventory process while finalizing month-end on Signal
• Achieve or exceed Measurements of Success agreed upon with Owner / Operator related to : CEM results, Food Safety, Sales, Labor, Food cost / waste, and Repair / maintenance goals.

Training & Development

• Use eRQA, QIV and CEM findings to ensure consistency and quality of products. Address areas of improvement immediately and work with leaders to address problems and create an action list.
• Prepare Leadership keys, POS swipe cards, security cards, alarm codes and system permissions as needed

Scheduling

• Ensure all schedules are completed and published within compliance deadlines
• Utilize and update scheduling tools to forecast staffing needs to ensure that proper staffing per productivity goals are executed.
• Complete and share leadership Holiday schedule
• Follow up on time punches daily to ensure team members are clocked in properly

Administrative

• Manage office supplies, equipment, maintenance and vendor relationships.
• Maintain and organize office files, records, and documents in both electronic and physical formats.
• Manage office communication channels, including using tools such as Slack and GroupMe to facilitate efficient and effective communication among team members.
• Assist in budget preparation and expense tracking for office-related expenditures.
• Inventory Management & Stocking

AVAILABILITY

• This is a 40+ hour / week salaried position.
• Must be willing to work Saturdays (fully available, fully operational).
• Must be able to work open and closing shifts, Monday-Saturday.
• Holidays are required, except for Thanksgiving Day, Christmas Day, and New Year’s Day.

CERTIFICATIONS

Must complete Food Handler training and Food Manager Serv Safe certifications.

REQUIREMENTS

• Successfully maintain a great working relationship with all other leaders
• Be a part of cultivating a culture of honor, dignity, and respect
• Live out our Core Values every day
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members and Guests : Create and Maintain Eye Contact, Smile, Speak Enthusiastically
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility

QUALIFICATIONS

• Proven success leading teams of 10 or more employees; restaurant experience preferred
• Hospitality / Customer Service oriented
• Self-starter with an ability to work independently with minimal oversight
• Excellent verbal, written and oral communication skills
• Excellent interpersonal, negotiation, and conflict resolution skills
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Ability to act with integrity, professionalism, and confidentiality
• Have the ability to lift and carry up to 50 lbs
• Proficient computer skills, including but not limited to : Microsoft suite and group communication apps

BENEFITS

• Bonus pay
• Subsidized health, dental and vision insurance
• Paid time off
• Employee discounts
• Scholarship opportunities

Chick-fil-A Gateway Center is excited to hire team members that are passionate about joining a positive, people-focused environment! Working at a Chick-fil-A® restaurant is more than a job it’s an opportunity to grow your skills and contribute to a supportive, enthusiastic workplace.

Like most Chick-fil-A restaurants, this location is owned and operated by an independent, franchised Operator who invests in the future of Team Members and enthusiastically gives back to the community.