Responsibilities :
The primary purpose of the Patient Representative position is to promote patient satisfaction with University Hospital services through information and effective communication between patients, family members / significant others and staff.
Acts as a liaison between patients and family members / significant others to ensure optimum satisfaction with services.
Proactively works to prevent complaints and grievances by serving as a consultant to other departments / areas and advising of the most effective ways to promote patient satisfaction and address and / or resolve patient dissatisfaction.
Qualifications :
Bachelors Degree, preferably in the behavioral or social sciences, plus a minimum of two (2) years of experience in a customer service or healthcare-related field with direct patient contact.
Ability to communicate effectively both verbally and in writing. Must have excellent customer service skills including the ability to de-escalate issues.
Experience should include triaging and addressing patient / family / customer concerns in a timely and efficient manner.
Equivalent experience, education and / or training may be substituted for the education requirements.
Patient Representative Pd/ Evening
The primary purpose of the Patient Representative position is to promote patient satisfaction with University Hospital services through information and effective communication between patients, family members/significant others and staff. Proactively works to prevent complaints and grievances by ser...
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