please find the below JD and let me know what your interest :
Job Title Security Customer Success Analyst
Location Richmond, Virginia(Hybrid)
Duration 8 Month
Job Description
Position Overview :
The Security Customer Success Analyst will focus on maximizing customer satisfaction and engagement. This role requires proactive customer interaction, analysis of account health, and collaboration with internal teams to enhance the value customers gain from our security solutions.
Duties :
Customer Engagement : Actively engage with customers to understand their needs, challenges, and goals regarding our security solutions.
Account Management : Monitor customer accounts to assess health metrics, usage patterns, and potential areas for improvement or risk.
Analysis and Reporting : Analyze customer data to identify trends, insights, and opportunities for upselling or cross-selling security products and services.
Problem Resolution : Address customer inquiries and concerns regarding security products, working closely with technical teams to provide timely resolutions.
Training and Support : Develop and deliver training materials and sessions to help customers effectively use our security solutions.
Feedback Loop : Collect and document customer feedback to relay to product and development teams for continuous improvement of our security offerings.
Best Practices : Share industry best practices and security insights with customers to help them enhance their security posture.
Collaboration : Collaborate with sales, marketing, and product teams to ensure alignment on customer needs and satisfaction initiatives.
Required Skills :
5 years of experience in customer success, account management, or a related role in the technology or cybersecurity industry.
Strong understanding of cybersecurity concepts, practices, and products. Familiarity with security frameworks (e.g., NIST, ISO) is a plus.
Proficient in data analysis and reporting tools; experience with CRM systems is advantageous.
Excellent verbal and written communication skills; ability to convey complex security concepts in a clear and relatable manner.
Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing customer issues.
Passion for customer success and a commitment to delivering exceptional service.
Aditya Kumar
Technical Recruiter
Stellent IT
Phone : 7327959133
Email : [email protected]
Gtalk : [email protected]
VITA - Security Customer Success Analyst
We are seeking a dedicated and detail-oriented Security Customer Success Analyst to join our new Security Product Team. Security Customer Success Analyst. Customer Engagement: Actively engage with customers to understand their needs, challenges, and goals regarding our security solutions. Best Pract...
Pharmaceutical Sales Customer Engagement- Richmond, Virginia (South)
Customer engagement: Personally engage customers through a variety of virtual or digital tools and can direct customers to other colleagues (e. Through this matrix model, customers will now experience more coordinated and seamless care with digital-enabled support to bridge care gaps. In Otsuka'...
IT Security Architect 3 :: Richmond, VA (Hybrid)
Demonstrated ability to work with broad cross-section of personal including all levels of management and external entities such as consultants and service providers to explain and security measures and collaborate and disseminate security related information in partnership with the Office of Informa...
VITA - Security Customer Success Analyst
Job ID: 747921</b></p> <p><b>Security Customer Success Analyst </b></p> <p><b>Client: State of Virginia- VITA</b></p> <p><b>Duration: 6+ Months</b></p> <p><b>Location: Richmond, VA</b></p> <...
Security Customer Success Analyst
Job: Security Customer Success Analyst </b></p> <p><b>Location : Richmond, VA Remote (Need to attend Monthly Meetings)</b></p> <p><b>Duration: 12+ Months</b></p> <p> </p> <p> </p> <p><b><u>ABO...
Technical Support Analyst 2 - Hybrid Richmond, VA
A strong focus on customer service is essential, as the role involves interacting with users who may be frustrated or anxious. ...
Business Analyst - Richmond VA - Hybrid
Location: 109 Governor Street, Richmond, VA 23219 - Hybrid. The Business Analyst will report to the Project Manager to ensure business requirements, enhancements, modifications, and newly identified business initiatives are thoroughly documented for successful implementation of Information Technolog...
Analyst, Customer Relations (Hybrid)
The Customer Relations Analyst is responsible for being the number one advocate for our customers in our response and resolution to escalated customer contacts and all contact types that Customer Relations supports. Richmond CEC - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238CarMax, the wa...
IT Security Architect 4 - Richmond, VA 23225- Hybrid
Ensure that the Commonwealth of Virginia's security requirements necessary to protect the organization's missions and business processes are adequately addressed in all aspects of the architecture including reference models, segment and solution architectures, and the resulting systems supporting th...
Business Analyst -Richmond, VA (Hybrid Role)
Location: Richmond, VA (Hybrid Role). Position: SCC Business Analyst 4. SCC seeks a Business Systems Analyst to work on an in-house software development project for the Division of Securities and Retail Franchising. ...