SERVPRO of Rocky Hill is hiring a Operations Manager!
Benefits
SERVPRO offers :
- Career progression
- Professional Development
- Paid vacation
- Sick leave
- Holiday pay
- Company vehicle
And more!
Responsibilities
- This position requires an individual that has an upbeat and professional attitude who leads, motivates, and supports a large production division to ensure customer satisfaction, revenue growth, profit growth, management development, and staff development
- Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization
- Lead a team of Project Managers who are responsible for inspecting properties, preparing and executing a detailed scope of work for restoration
- Train and coach restoration team members
- Develop, implement, and maintain quality assurance protocols to ensure a positive customer and client experience
- Oversee the management of operational activities
- Develop, implement, and oversee protocols to maintain facility, vehicles, equipment, and consumables and keep facility in working order, ensuring equipment and vehicles are well-maintained
- Ensure production staff follows SERVPRO ® Franchise processes
- Network and build relationships
- Keep the Owner(s) and General Manager updated on production
- Oversee Work-in-Progress (WIP) meetings to monitor progress of jobs, ensuring most efficient production possible
- Oversee or manage Local, Large Loss, and Storm Event jobs by providing quick responses to job loss sites thus ensuring any size losses are handled professionally and profitably
- Oversee and verify accuracy of job estimates, resulting in improved profit margin
- Ensure compliance with job standards to achieve defined results in production division
- Make sure production team employees follow safety and risk management guidelines on the job site, in the office, and while traveling
- Review all job paperwork (scope, estimate, job diary, and work orders) to ensure staff is ready to do the job efficiently and within compliance
Physical and Work Environment Requirements :
- Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance
- Exposure to chemicals
- Walking and standing for long periods of time, driving, sitting, climbing
- Ability to climb ladders and work at ceiling heights
- Ability to work / inspect tight spaces (e.g., crawls spaces under buildings, attics)
- Repetitive pushing / pulling / lifting / carrying objects
Qualifications
- 2+ years of operation management experience - Preferred
- Experience in cleaning / restoration / construction industry - Preferred
- High school diploma / GED - Required
- Bachelor's / Associates degree - Preferred
- IICRC certifications - Desired but not required
- Ability to travel locally and out of state occasionally when necessary
- Ability to successfully complete a background check and motor vehicles report subject to applicable law
- Intermediate math skills
- Excellent leadership skills
- Proficient computer skills
- Knowledgeable at job costing, and quality control
Salary Range
$65,000 - $75,000 before bonuses
potential bonuses totaling $10,000
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise.
SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of SERVPRO Industries, Inc.
the Franchisor, in any manner whatsoever.
Each SERVPRO® Franchise is Independently Owned and Operated.
28 days ago