Virtual Care Nursing Quality Specialist (Remote/ Bilingual)

We’re unique. You should be, too.

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded?

Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Virtual Care Excellence Specialist is responsible for helping to ensure the quality and patient experience expectations of the Dedicated Care Line Nursing Team’s clinical interactions.

This will be accomplished through the timely performance of live and recorded call monitoring, participation in regularly scheduled calibration events, the dedicated support of Care Line RN staff through peer reviews and feedback sessions and the identification of quality trends and process opportunities that promote appropriate and consistent clinical outcomes, ensuring a VIP experience for all clinical patient callers.

We are looking for a Bilingual Candidate for this position, with fluency in English and Spanish, and a background in Nursing.

The schedule for this position will be Mon-Fri from 11AM- 7PM or 12-8PM Eastern Standard time.

ESSENTIAL JOB DUTIES / RESPONSIBILITIES :

• Acts as a positive champion of all clinical quality and patient experience initiatives
• Works in a focused and efficient manner to help streamline workflows for the virtual care team and optimize outcomes for our patients
• Partners with management to translate quality data into meaningful policies and procedures that ensure patient safety and consistent care
• Participates actively in initiatives that promote value-based care priorities including clinical accuracy, patient satisfaction, and access to care
• Relies on evidence-based practices and leverages technology to elevate the quality of virtual care interactions
• Empowers peers to deliver optimal patient outcomes through the facilitation of call audits, timely feedback sessions and peer support activities
• Advocates for the voice of the patient, ensuring their needs are met throughout the virtual care journey
• Demonstrates and promotes a culture of collaboration, professional development, and a commitment to excellence
• Contributes to a positive work environment that fosters open communication, innovation, and accountability for exceeding patient expectations
• Perform other duties as assigned and modified at manager's discretion.

KNOWLEDGE, SKILLS AND ABILITIES :

• Excellent communication, organizational and interpersonal skills are required
• Ability to work independently and as part of a team
• Strong problem solving and analytical skills
• Proficiency with Microsoft Office products including Word, Excel, Outlook and PowerPoint
• Ability to coach and lead a team of peers to realize better quality outcomes
• Ability to train colleagues on clinical practices and best practices when communicating with patients
• Bilingual proficiency in English and Spanish is required

EDUCATION AND EXPERIENCE CRITERIA :

• Nurse Licensure Compact / Multistate RN License required.
• Bachelor’s degree in Health Care or similar related field required
• Bilingual with fluency in Spanish required
• Minimum of three (3) years of clinical work experience required with high preference for Emergency, Triage, Primary Care, Urgent Care, with Geriatric populations.
• Minimum of 2 years experience acting in a leadership capacity highly preferred
• Minimum of 2 years experience in training nurses in Clinical practices highly preferred.
• Healthcare-related quality improvement experience preferred
• Minimum of two (2) years of virtual care experience strongly preferred

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve.

We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow.

Join our team who make a difference in people’s lives every single day.

Current Employee apply HERE

Current Contingent Worker please see job aid HERE to apply