Scentsy is looking for an IT Systems Engineer to manage infrastructure-related activities needed to support the company’s e-commerce business, as well as manage and support all other internal corporate services.
What You Will Do :
- Write complex infrastructure as code where available
- Design, test and implement disaster recovery plans
- Influence the architecture, design, and implementation of technology to ensure the availability, confidentiality, and integrity of data
- Design and implement new systems
- Implement, maintain, and support Telephony, VOIP and Contact Center Systems
- Interface with stakeholders to elicit, analyze, communicate, and validate requirements as they pertain to changes in business requirements, processes, and information systems
- Triage complex system performance and identify root cause; ensure server uptime and availability. Address escalated issues from junior engineers and inform leadership of issues with recommended action plan
- Design and manage the Active Directory, Group Policy, DNS, DHCP, and file and print services
- Manage server architecture and software installation, setup, and upgrades. EX : Controller debug, storage software recovery.
- Create complex tools for infrastructure monitoring and automation; resolve any issues while running in production and test environments
- Communicate and collaborate regarding change management, configuration, design, and implementation of supported products and systems.
Coordinate communications to impacted users
- Create, update, and maintain pertinent documentation for procedures, policies, permissions, and landscape
- Collaborate and assist other departments with web and application server analysis, monitoring, tuning, and troubleshooting
- Plan, schedule, and execute routine patching and updates for operating systems, applications, and firmware
- Maintain a comprehensive patch management strategy to address security vulnerabilities and maintain system performance
We're Looking For :
- 5 years of System Engineering experience including scripting, storage, windows server, datacenter technologies, and hardware and network infrastructure design
- Solutions Expert or equivalent certification in Linux, Windows, VMware, AWS, or Citrix
- Bachelor’s degree in Information Technology or demonstrated equivalent
- Strong knowledge of complex scripting, system deployment automation, and hardware and network infrastructure design.
- Strong knowledge of complex on-prem and cloud networking systems, and applications.
- Strong knowledge of standard concepts, practices, and procedures within a particular field.
- Strong knowledge of complex web applications and server hardware.
- Strong knowledge of complex DNS including troubleshooting and diagnostics.
- Strong troubleshooting skills within the server infrastructure.
- Strong knowledge of complex network architecture, infrastructure design, network tools, troubleshooting, and implementation.
Senior IT Systems Engineer
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