Senior Manager, Sales Operations, Integration & Planning

TITLE : Senior Manager, Sales Operations, Integration & Planning

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REPORTS TO : Head of Sales Operations

LOCATION : Chicago, IL

Lactalis Heritage Dairy is currently seeking candidates to join our team in Chicago!

Lactalis Group, the world leader in dairy, is a family-owned business with more than 85,000 pragmatic and ambitious professionals worldwide, committed to providing healthy and delicious dairy products that bring people together every day.

At Lactalis, our core values of AMBITION, ENGAGEMENT, and SIMPLICITY are at the heart of everything we do.

If you’re looking for a unique experience with a company that offers strong brands, professional expertise, and a dynamic work environment that champions entrepreneurial spirit, hands-on responsibility, and real opportunity for career development, we want to hear from you!

Lactalis Heritage Dairy : inviting you to share with us your STORY, your PASSION, and your EXPERTISE.

The Senior Manager of Sales Operations is a critical role for the integration of data within SAP and Vistex TPM system to ensure efficient business operations.

The position closely collaborates cross-functionally to support order to cash (O2C) and financial accounting (FI) processes.

This position requires strong technical, analytical, and problem-solving skills, blended with proficiency in data management and financial acumen, in order to support operational efficiency.

Key Responsibilities

• Demonstrate an in-depth understanding of the Vistex TPM system, its functionalities, and its integration with SAP.
• Manage and troubleshoot day-to-day issues that may arise within the Vistex TPM system. Provide timely and effective solutions to ensure seamless operation.
• Work closely with the IT department to address technical challenges, system enhancements, and integration requirements.

Ensure that Vistex TPM aligns with the organization's broader IT strategy.

• Collaborate with end users to understand their needs, provide training when necessary, and ensure a positive user experience.
• Manage Vistex TPM, troubleshooting daily issues with the sales team.
• Document and report data and system issues.
• Handle month-end accrual processing and issue resolution.
• Collaborate with product and IT teams to address development and system changes.
• Manage and update master data in Vistex.
• Monitor data accuracy in interfaces (POS & demand planning).

Qualifications

Education and Experience

• Bachelor's degree in a related field (IT, Business, or similar).
• 5+ years of experience in sales and trade promotion software.

Knowledge, Skills and Abilities

• Proven experience with Vistex Trade Promotion Management software, including system administration, configuration, and troubleshooting, preferred.
• Strong technical and analytical skills, with the ability to diagnose and resolve complex issues.
• Excellent communication and interpersonal skills to effectively collaborate with IT professionals, end users, and clients.
• Proficiency in data governance and master data management.
• Sales and business development acumen with a client-centric approach.
• Self-motivated and capable of working independently while also being an effective team player.
• Strong project management skills and the ability to handle multiple tasks and priorities simultaneously.
• Knowledge of trade promotion best practices and an understanding of relevant industries (e.g., consumer goods, retail, manufacturing) is a plus.

Lactalis Heritage Dairy is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to : veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities.

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