Software Product Specialist

Job Description

Job Description

Salary :

Software Product Specialist

Paperless Environments® has been revolutionizing our accounts payable workflow automation and document management software since 2005.

Our innovative software solutions are used by over 1,900 customers in all 50 states and 5 other countries. Our pVault software enables customers to efficiently manage their accounts payable processing through workflow automation, document management and accounting system integration.

We pride ourselves on delivering an exceptional product and maintaining the highest level of customer satisfaction.

Position Overview

As a Software Product Specialist, you will be the go-to expert on our products and services, and a knowledge resource to both customers and our internal teams.

Your role will involve mastering the details of our software solutions, helping align solutions with client needs, and providing expert guidance on our products.

You will collaborate closely with our marketing, sales, customer support, and implementation teams, while also engaging directly with customers to help them maximize the value of our offerings.

The position will be based within our corporate office in Baton Rouge, LA.

Key Responsibilities :

• Develop a comprehensive knowledge of our products and services.
• Provide detailed insights and information to customers and internal teams.
• Gather and analyze customer feedback and market trends.
• Assist sales team by providing support with product demos and answering technical and functional questions.
• Collaborate with training team and technical writers to develop product training materials and guides.
• Product lifecycle monitoring review and collaboration with development team on enhancements and new features.
• Staying current on industry trends and competitive products to provide timely feedback for product strategic decisions.

Qualifications :

• Bachelor’s degree in Business, Marketing, Product Management, or a related field (or equivalent experience).
• Excellent communication and presentation skills.
• Strong analytical skills with a customer-centric mindset.
• Ability to work collaboratively across teams, especially with sales, training, and product development.
• Familiarity with Accounting, Document Management or OCR software is preferred.

What We Have to Offer :

• Competitive salary
• Benefits package that includes medical, dental, and vision
• Company matching retirement plan after one year of service
• 120 hours of PTO to start
• Budget for professional development
• Company paid life insurance

More About Us :

Our mission is to replace paper-based processes and workflows with intelligent, paperless solutions. Paperless Environments' customers represent over 200,000 users and range from small single-digit employee construction firms to publicly traded companies with thousands of employees.

Learn Even More at https : / / www.paperlessenvironments.com

Our Core Values :

• We Are Team Players
• We Are Customer-Focused
• We Have a Passion for Greatness
• We Are Growth-Minded

Please note : This is not a 1099 / Contract position. Candidate must have authorization to work in the US - we are not able to offer sponsorship at this time.

No recruiters or outside agencies.