Caregiver Customer Service Representative for Senior Care Agency (Brea, CA)

Nightingale Senior Care
Brea, CA, US
$17-$20 an hour
Full-time

We are seeking a dedicated customer service representative for our caregiver service business in Brea.

Nightingale Senior Care provides caregivers to help seniors and dependent adults in the comfort of their own home. Our caregivers are Non-medical.

Our office is a fast paced environment that requires you to be composed as you think quickly to multi-task and manage many things at once.

We communicate using text messaging and our VOIP phone system, so you must be able to manage multiple text message conversations and issues at one time all while answering and making telephone calls to customers, caregivers and other affiliated parties.

Attention to detail and clear communication with the rest of the team, caregivers and clients are essential. Must possess a high level of professionalism and be able to quickly diffuse stressful situations for others.

The ideal candidate will be highly computer literate and comfortable learning new systems and programs.

Your Primary Role :

Answering phone calls from customers and their family members or responsible party, as well as calls from company caregivers.

Replying to text messages, emails and social media messages in addition to sending out messages on all of those channels.

Must be accurate with data entry and diligent in verifying, updating and filing caregiver credentials on an ongoing basis.

On an as-needed basis you may assist other team members with :

Scheduling : Managing caregiver & client schedules. This will be done via telephone, by SMS (text messaging) and our mobile app.

Schedule management will involve occasions where there will be urgent last minute shifts to fill, which require calm focus under time sensitive conditions.

Timekeeping : Maintain integrity and accuracy of schedule timekeeping system

The position starts at $17.00 and up per hour DOE.

This is an IN Person In Office position at the company office in Brea, CA.

This is a full time position with daytime working hours.

You will be required to submit to a Live Scan Background Check as required by State Regulations unless you have an active background clearance with the California Department of Social Services.

NO CALLS REGARDING THIS POSTING PLEASE

Please respond with your resume and availability for an interview. Initial interviews will be conducted via Zoom.

Job Type : Full-time

Salary : $17.00 - $20.00 per hour

Benefits : Weekly Pay, Paid time off, Parental leave, Referral program

Shift : 8 hour shift - Day shift

Weekly day range : Monday to Friday

Work setting : In-person

15 hours ago
Related jobs
Promoted
Nightingale Senior Care
Brea, California

At Nightingale Senior Care, we do things a little differently, and truly care about the well-being and happiness of ALL our clients and our caregivers. Male client who is looking for a caregiver to help with transfers and personal care. Time management, Caring personality, Attentive personality, Per...

Promoted
Essential Healthcare Staffing Solutions
Orange, California

As a caregiver at Caring Hands Staffing Solutions, you will provide essential support and care to our clients, ensuring their comfort, safety, and well-being. At Caring Hands Staffing Solutions, we are dedicated to providing high-quality, compassionate care to our clients. Join our team of dedicated...

Promoted
Nightingale Senior Care
Rowland Heights, California

Nightingale Senior Care is seeking in-homecare compassionate and dedicated caregivers in the LA County to provide essential support and assistance to individuals in need of personal care. Caring personality, Time management, Attentive personality, Personal hygiene assistance, Care planning, Decision...

Promoted
Right at Home Central Orange County, CA
Fullerton, California

We're open to anyone who has been a caregiver, CNA, HCA, medical assistant, social worker, home care aide, companion, personal care assistant, home health aide. Whats MOST IMPORTANT is that you have a HEART for caring for people and you feel fulfilled doing it. Home Care Organization (HCO) and i...

Promoted
Nightingale Senior Care
Cerritos, California

Nightingale Senior Care is seeking Home Care Aide Caregivers for part-time hours. Help with personal care to help with getting into the shower and out, and a caregiver to keep the client company (Companionship care). If you are a registered Home Care Aide looking for part-time hours near the Cerrito...

Right at Home Central Orange County, CA
Orange, California

When we assist a family's loved one, we're actually relieving the pressure other family members feel when THEY are the primary caregivers. Bathing, Dressing, Meal Preparation, Medication Reminders, and Companionship. As a member of our Care Team, you enjoy many of the following benefits:. Your appli...

Senior Helpers - Whittier
Whittier, California

Senior Helpers has rapidly built a reputation for providing the best in dependable, consistent and affordable non-medical senior care services. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. By ...

Prestige Home Care Angels, Inc
Montebello, California

Pass a DOJ/FBI criminal background clearance for Home Care Aide registry-state of California. Services needed for female client who uses cane/walker: companionship, monitoring mobility/fall prevention, bathing/grooming, assistance on toileting, light cooking/cleaning, help with eating and activities...

Right at Home Central Orange County, CA
Santa Ana, California

We're open to anyone who has been a caregiver, CNA, HCA, medical assistant, social worker, home care aide, companion, personal care assistant, home health aide. If you have experience as a caregiver – that’s GREAT!  If you don’t have experience BUT have cared for a family member who has been sick or...

Right at Home Central Orange County, CA
Orange, California

We're open to anyone who has been a CNA, HCA, caregiver, medical assistant, social worker, home care aide, companion, personal care assistant, home health aide. Whether you're an experienced caregiver or have just cared for a family member who needed you -- we want to hear from you!. We are an empat...