serp_jobs.filters_job_card.part_time Call center serp_jobs.h1.location_city

Job Description

Job Description

Millennium Physician Group

Specialist, Patient Engagement (Call Center)

Full Time (Monday-Thursday 8am-5pm Friday : 8am-12pm)

610 19th Street, Columbus GA, 31904

Join our dynamic medical team as a Specialist, Patient Engagement and be at the heart of our mission to provide exceptional healthcare services to our community in Columbus GA . If you thrive in a high-energy setting, love working with people, and have a passion for delivering outstanding customer service, this is the perfect opportunity for you.

Summary :

The Specialist Patient Engagement is an intermediate level position. This position plays a crucial role as they

are the liaison between our patients and medical practices within the Millennium Physician Group family. They are the first point of contact via telephone with the patient. The successful candidate in this call center setting

must be a team player who demonstrates a positive and friendly attitude. The specialist must remain calm

under pressure and possess excellent communication skills. The specialist demonstrates attention to detail,

retains knowledge and possesses a maturity level that allows them to have the poise and professionalism to

deal with our patients in the most difficult circumstances. An excellent communicator in both verbal and written forms, they work cross-functionally with all departments throughout Millennium and external medical facilities.

Responsibilities

• Handle incoming calls, schedule new and existing patient appointments, provide accurate

information, and solve complaints and inquiries; always keeping customer satisfaction at the core of

every contact.

and / or alternatives.

Qualifications

and / or training, or equivalent combination of education and experience.

frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion.

Substantial movements (motions) of the wrists, hands, and / or fingers. The worker must have close

viewing a computer terminal; extensive reading. Ability to lift to 15 lbs. independently not to exceed

50 lbs. without help.

Equal Employment Opportunity

applicants for employment in employment opportunities or practices based on race, color, sex

including pregnancy), genetic information, sexual orientation, religion, physical or mental disability,

age, military or veteran status, marital status, familial status, national origin, or any other legally

protected class.

training, terminations, working conditions, pay, and other terms and conditions of employment.

keeping with our commitment, MPG will take steps to assure that people with disabilities are provided

reasonable accommodations. Accordingly, if reasonable accommodation is required to fully

participate in the job application or interview process, to perform the essential functions of the

position, and / or to receive all other benefits and privileges of employment, please contact

HRbenefits@mpgus.com

If you are interested in joining an organization that puts an emphasis on team work and family, then Millennium Physician Group is the right choice.

Apply now to join our esteemed medical team and become part of a vibrant community dedicated to delivering exceptional patient care in a picturesque setting.

Job Posted by ApplicantPro