Customer experience manager serp_jobs.h1.location_city
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Customer experience manager • glendale ca
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From its award-winning beauty and fashion lines to its expansive editorial lens, goop invites women to embrace the process of becoming, and to discover deep joy in the pursuit of pleasure, beauty, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts.
At Ulta Beauty, we’re transforming the world one shade, one lash...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Here at Buck Mason, we're committed to providing our customers with an extraordinary shopping experience from start to finish.
As a Customer Experience team member you will play a critical role in t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
A large mortgage company is seeking Customer Experience Specialists in Pasadena, CA.Onsite Position Responsibilities : The Customer Experience Specialist is an entry level customer service role, oper...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
British Swim School Deck Ambassador.Parents say British Swim School is quite simply the nation's leading swim school, and as we continue to expand the reach of our life-saving program, we'll always...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Certified Group is a leading North American provider of laboratory testing and audit and certification services.The Certified Group of companies includes Food Safety Net Services (FSNS), Certified ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
Nasdaq : NMRK), together with its subsidiaries (“Newmark”), is a world leader in commercial real estate, seamlessly powering every phase of the property life cycle.Newmark’s compre...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customer Experience Assistant, Sales.Our Customer Experience Assistants provide an exceptional experience for every Brilliant Earth customer.
These team members assist our customers in finding their...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world.
Today, we are reimagining parking to enable...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.
Lead the omnichannel processes.Maintain store recovery standards to deliver...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Mortgage / Financial Loan Specialist Customer Service.The Customer Experience Specialist I serves as the primary contact for consumers following their initial licensed discussion with a loan officer....serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
As a Online Customer Experience Specialist, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via phone...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
A company is looking for a Manager, Customer Experience.Key Responsibilities Supervise and support a team of Energy Advisors, including hiring, onboarding, and performance management Monitor dai...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
At Five Below our growth is a result of the people who embrace our purpose : We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
British Swim School Deck Ambassador.Parents say British Swim School is quite simply the nation's leading swim school, and as we continue to expand the reach of our life-saving program, we'll always...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
A Victoria's Secret & Co Customer Experience Lead.Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.
The Customer Experience Lead is primarily r...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
As the Manager, Employee Experience, your primary focus will revolve around maximizing our internal employee experience while playing a key role in maintaining and fine tuning our operating cadence...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Associate Manager, Customer Experience
goopLos Angeles, CA, USjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionBachelor's degree or equivalent experience with 4-6+ years of customer service experience in ecommerce, luxury, or beauty; at least 1-2 years in a people management role. Strong organizational and communication skills, with proven ability to manage competing priorities in a fast-paced environment. Hands-on and adaptable, comfortable toggling between coaching others and direct customer interaction. Analytical mindset with experience working with reporting tools to identify trends and share insights. Passion for delivering an extraordinary customer experience and strengthening brand loyalty. Experience in CX platforms including Shopify and others. Compensation : $65,000 - $70,000 + Equity. This is a full-time, exempt role. Please note that this range represents the low and high end of the anticipated base salary range for the Los Angeles, CA-based position. Goop, in good faith, reasonably expects to pay the position within this salary range. Goop provides the salary range in compliance with all applicable federal, state and local laws. The actual base salary will depend on numerous factors such as : experience, training, knowledge and skills, and if the location of the job changes. Benefits : Generous health benefits package, fertility benefits and paid parental leave. Perks : "goopcation" paid company summer break, generous goop discounts, special offers with brand partners, access to custom lifestyle resources and events, and a beautiful workspace in Santa Monica Work Philosophy : At goop we believe that creativity, innovation and camaraderie are essential to our business, our culture and our employee's growth and development. With our Hybrid Work Policy, we are committed to promoting collaboration, productivity and employee well-being by maximizing the benefits of both in-person and remote work. We are in office Tuesdays and Thursdays, as well as Mondays for those within a 15-mile radius of our Santa Monica office.
Job Description
Job Description
About The Company
goop is a lifestyle platform dedicated to exploration, curation, and groundbreaking conversation. From its award-winning beauty and fashion lines to its expansive editorial lens, goop invites women to embrace the process of becoming, and to discover deep joy in the pursuit of pleasure, beauty, and growth in all phases of life.
Gwyneth Paltrow began goop in the fall of 2008 as a weekly newsletter. It has expanded into a beauty, fashion, and food business that's also known for its products, curation, podcast, TV shows, live events, and retail stores.
About You
You are an empathetic leader who thrives on both coaching and hands-on execution. You're comfortable guiding a team while also stepping in to support inbox management and customer responses as needed. You bring strong communication skills, a service-first mindset, and the ability to problem-solve quickly. You're excited to grow as a manager, build team performance, and help refine the customer experience at a fast-paced lifestyle brand.
About The Role
The Associate Manager, Customer Experience will oversee the day-to-day operations of the CX team, ensuring that every customer interaction reflects goop's values and high standards of service. Reporting to the Senior Director, Client Experience & Loyalty, this role is responsible for managing team performance, supporting inbox coverage, resolving escalations, and partnering cross-functionally to enhance the customer journey. You'll own core processes and help define best practices that enhance the goop customer experience.
Responsibilities include :
- Manage, coach, and develop the CX team, fostering a culture of accountability, empathy, and high performance.
- Actively support inbox management and customer responses, modeling best practices and assisting with escalations.
- Oversee daily team operations, including workload allocation, SLA achievement, and escalated case resolution.
- Partner with cross-functional teams such as Tech / Digital, Merch, Product, Marketing, Private Client and more, to identify and address recurring customer issues, ensuring timely resolution and long-term solutions.
- Track team performance metrics, contribute to reporting, and share actionable insights to drive improvements.
- Support training, onboarding, and knowledge-sharing to ensure consistent standards of excellence.
- Assist in the rollout of new tools, processes, and initiatives designed to scale and improve the customer experience.
Qualifications & Experience
goop is an Equal Opportunity Employer. goop does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. All information provided by the applicant is collected, stored and processed in accordance with the terms of our CCPA Notice for Job Candidates. J ob Disclosures : No applicant disclosures related to physical requirements or ADA-related considerations are relevant for this role.