Customer Experience Manager

A company is looking for a Manager, Customer Experience.

Key Responsibilities

Supervise and support a team of Energy Advisors, including hiring, onboarding, and performance management

Monitor daily operations to ensure service levels and quality standards are met

Collaborate with internal stakeholders to identify customer trends and implement solutions

Required Qualifications

Bachelor's degree and 8+ years in customer service or contact center environments with 2+ years of leadership experience

General knowledge in Clean Energy or Energy Efficiency industries is highly preferred

Experience with CRM platforms and customer service tools

Demonstrated ability to manage performance and foster a positive team culture

Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook