Pharmacy Prior Authorization Call Center Representative. This position also requires on-call responsibilities and the flexibility to work second or third shifts on a rotational basis. Verify and explain pharmacy benefits to providers and document each call accurately. All other hours are covered thr...
Responds to a wide range of customer calls in a fast-paced call center environment and correspondence regarding third party coverage to ensure that patient accounts reflect accurate information. Handles a high volume of incoming calls in a call center environment regarding patient and third party in...
Pharmacy Prior Authorization Call Center Representative. This position also requires on-call responsibilities and the flexibility to work second or third shifts on a rotational basis. Verify and explain pharmacy benefits to providers and document each call accurately. All other hours are covered thr...
The Clinical Triage Nurse works in a fast-paced call center environment and utilizes a patient-centered approach to direct patients to the appropriate level of care based on the severity of their clinical need by using protocols and algorithms. These values - integrity, patient-centered, respect, ac...
Pharmacy Prior Authorization Call Center Representative. This position also requires on-call responsibilities and the flexibility to work second or third shifts on a rotational basis. Verify and explain pharmacy benefits to providers and document each call accurately. All other hours are covered thr...
The Call Center Specialist will actively manage each call by taking ownership of it to enhance the customer experience and build relationships. The Call Center Specialist position involves providing consistent, quality customer service to both internal staff members and external patients. The Call C...
Handle escalated calls, including complaints, from Consumer Services Specialists (CSS) and escalate to the Call Center Supervisor for resolution, as needed. Answer inbound calls during times of high call volume or upon request of management. Maintain updated knowledge of the Contact Center performan...
Responds to a wide range of customer calls in a fast-paced call center environment and correspondence regarding third party coverage to ensure that patient accounts reflect accurate information. Handles a high volume of incoming calls in a call center environment regarding patient and third party in...
Support the services provided by the agents, implement program improvement planning and implementation, and ensure efficient, effective recruiting and workforce management *Position is contingent upon contract award* Essential Duties and Responsibilities: - Oversee the daily operation...
This is an on-call position with the expectation that the candidate will work at least 2 shifts a month. ...
The Hartford HealthCare Access Center is the central access point for scheduling which will provide timely, accurate, friendly, and clinically appropriate access to Medical Group and other ambulatory services. Call center experience as a team lead or supervisor preferred. With our new state of the a...
The Clinical Triage Nurse works in a fast-paced call center environment and utilizes a patient-centered approach to direct patients to the appropriate level of care based on the severity of their clinical need by using protocols and algorithms. These values - integrity, patient-centered, respect, ac...
TheCall Center Specialist will actively manage each call by taking ownership of it to enhance the customer experience and build relationships. The Call Center Specialist position involves providing consistent, quality customer service to both internal staff members and external patients. The Call Ce...
The Access Center Supervisor will oversee the management, development, operations, patient satisfaction and continuous improvement of direct Access Center Representatives. With our new state of the art Access Center, we are creating a culture of YES. At the Access Center, our Access Champions thrive...
As a Call Center Agent / Customer Service Representative, you are on the front lines of customer satisfaction and loyalty, answering in-bound conference calls and assisting business leaders with the execution of their on-line meeting requirements. Call Center Agents/ Conference Coordinators. ...
The Call Center Specialist will actively manage each call by taking ownership of it to enhance the customer experience and build relationships. Job DescriptionThe Call Center Specialist position involves providing consistent, quality customer service to both internal staff members and external patie...
Daily work includes call center activity, transaction processing/data entry, customer correspondence, and quality assurance. As an Investor Services Representative, you will work in a dynamic inbound contact center assisting people reach their personal financial goals. ...
The call center representatives will be responsible taking inbound calls and helping customers solve issues and directing calls to the appropriate line. Able to handle high call volume. ...
The Call Center Supervisor acts as a resource assisting Call Center Operators with more complex issues, problem resolution and providing necessary training. Maintains highest level of understanding of systems functionality and work flow processes affecting the operations of the Call Center. Identifi...
The Access Center Supervisor will oversee the management, development, operations, patient satisfaction and continuous improvement of direct Access Center Representatives. With our new state of the art Access Center, we are creating a culture of “YES”. At the Access Center, our Access Ch...
The BDC Representative is responsible for making inbound and outbound calls and communicating with prospects and customers via text, email, or social media as assigned. Training includes shadowing, mock calls, legal training, how to use computer systems, and how to schedule service appointments. Cal...
The Hartford HealthCare centralized call center supports patients in their scheduling needs via inbound calls with the ability to grow into supporting outbound patient engagement. With our state-of-the-art Access Center, we are creating a culture of “YES”. The primary role of the Patient...
As a Call Center Agent / Customer Service Representative, you are on the front lines of customer satisfaction and loyalty, answering in-bound conference calls and assisting business leaders with the execution of their on-line meeting requirements. ...