Call Center Customer Service Specialist wanted. Minimum of 1 - 3 years experience handling inbound / outbound CS or sales calls. ...
Managing a high volume of incoming telephone calls from members, prospective members, employers, and internal Point32Health staff. Efficiently and effectively processing calls. Asking probing questions, while educating to reduce repeat calls. Making necessary outgoing phone calls to resolve member r...
Answer calls that come in to the call center and dispatch these calls out to the appropriate service and/or staff member. One (1) year of customer service or call center experience. This position is responsible for the ongoing and uninterrupted flow of information through face-to-face interactions a...
Job Category: Call Center / Dispatch / Reservationist / SchedulerReq ID: 3195Pay Group: NCDCost Center: 601The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. This role is on site at our call center. Responsibi...
Receives and directs all incoming calls in a polite manner, identifying the Endoscopy Center and stating name. Assists appointment staffs with calls whenever possible to ensure callers do not wait any longer than necessary. AM - 4:30 PM, may vary due to needs in the call center, hybrid. Must be able...
Managing a high volume of incoming telephone calls from members, prospective members, employers, and internal Point32Health staff. Efficiently and effectively processing calls. Asking probing questions, while educating to reduce repeat calls. Making necessary outgoing phone calls to resolve member r...
Call Center Representative - Insurance. At least 1 year of call center experience, insurance/financial setting preferred. ...
Answer calls that come in to the call center and dispatch these calls out to the appropriate service and/or staff member. One (1) year of customer service or call center experience. This position is responsible for the ongoing and uninterrupted flow of information through face-to-face interactions a...
Practice Assistant II, Call Center, Endoscopy-(3298272). Receives and directs all incoming calls in a polite manner, identifying the Endoscopy Center and stating name. Assists appointment staffs with calls whenever possible to ensure callers do not wait any longer than necessary. Must be able to res...
Job title: Supervisor of Fares Call Center. Assist in the oversight of the day-to day operations of the Call Center. Supervise and coach call center Representatives. Monitor call center volume using the client's phone technology to ensure all Service Level agreements and Key Performance indicators a...
The Call Center Representative focuses on providing technical assistance and relevant information to callers to assist them in having pertinent information essential to obtain appropriate licensure for working as an educator in Massachusetts. We encourage an authentic workplace where colleagues show...
Process inbound call center calls including escalated calls, as needed. Knowledge of call center operations and ACD call center technologies. Act as a resource to call center staff while on-call. Call Center Supervisor &nbs...
Monitor and evaluate call center performance metrics, such as call volume, average handle time, and customer satisfaction, and implement remote strategies to achieve and exceed targets. Solid understanding of call center operations and customer service principles, specifically in a virtual environme...
Call Center Specialist - Hiring Immediately ($18. A pioneer and one of the top companies in the healthcare industry located in Quincy, MA is currently looking for a Call Center Specialist to join their growing team. ...
The OfficeSupport SpecialistII("Consumer Call Center Information Specialist")works in theOffice of Consumer Affairs and Business Regulation and is often the first point-of-contact between OCABR and the public. ...
Call Center Leader . Be responsible for the overall supervision, training, quality assurance and optimization of a 24x7x365 medical call centers customer service operations and employees to meet service targets. The supervisor will aid...
Job Description - Practice Assistant II, Call Center, Endoscopy (3298272). Receives and directs all incoming calls in a polite manner, identifying the Endoscopy Center and stating name. Assists appointment staff with calls whenever possible to ensure callers do not wait any longer than necessary. Po...
Support the services provided by the agents, implement program improvement planning and implementation, and ensure efficient, effective recruiting and workforce management *Position is contingent upon contract award* Essential Duties and Responsibilities: - Oversee the daily operation...
Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. A conviction does not automatically bar individuals from employment. ...
Handle escalated calls, including complaints, from Consumer Services Specialists (CSS) and escalate to the Call Center Supervisor for resolution, as needed. Answer inbound calls during times of high call volume or upon request of management. Maintain updated knowledge of the Contact Center performan...
Nutrition Call Center Coordinator-(3287241). Trains new employees and dietetic interns on the daily functions of the Call Center. Directs all calls for the Nutrition and Food Service department that come via the 4FOOD System. Uses coverage schedules to triage calls as necessary. ...
Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency servicesProviding routine clerical support as neededUtilizes all office technology, including phone systems, email, Microsoft Office programs, and clinical, scheduling, and billing appl...
Job title: Fares Call Center Representative. Handle escalations from the Call Center regarding complex issues or difficult customers involving fare related issues. Previous experience in a call center environment. A high school diploma or GED with three () years' experience in customer service respo...
Team Leader Call Center-(3302417). Monitor staff calls and conduct quality assessments ensuring the highest level of excellent customer service is provided to patients, medical office staff, colleagues and others. Review call recordings to provide constructive feedback and coaching. Act as a resourc...
The Reservationist position is responsible for answering phone calls in a friendly and personalized manner. This position handles booking reservations for our guests, communications to management for internal calls, and refers guests to private dining as needed. ...