Customer Experience Manager: Average Salary in Cambridge, MA in 2024

The Customer Experience Manager is responsible for managing a team of Customer Experience Specialists including leading from the front in supporting the processing of customer inquiries and issues related to our products and services, as well as helping to define the Customer Experience strategy and...

You understand the ins and outs of customer support organizations what drives call volume, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer servic...

As the Senior Manager, Customer Experience Design you will play a critical role in designing ongoing improvements to the end customer experience. This role will help shape the way in which we deliver a relevant, intuitive customer experience to meet our customers where they are, remove known sources...

Customer Experience Manager  - Seaport - Boston, MA  The Customer Experience Manager will build, lead and mentor a team of dedicated Customer Experience Assistants, Jewelry Consultants, and Concierges responsible for meeting quarterly sales targets and deliver...

As the Manager, Customer Experience, you will have the opportunity to:. The ability to map customer journeys and design engaging experiences across various marketing channels is a key requirement while ensuring alignment with organizational objectives and enhancing overall customer satisfaction. Man...

As the Manager of Customer Experience Portfolio Management, you will be responsible for ensuring the successful planning and execution of the customer journey for a portfolio of non-recurring services engagements. NWN Carousel is the leading Cloud Communications Service Provider (CCSP) focused on tr...

Working as the Customer Experience Manager you will be responsible for working collectively with all levels of client leadership to create experiences and promotions across the company profile. Craft a culture that delights customers through their end-to-end food journey. Leverage client communicati...

In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager. Store - BOS-BURLINGTO...

The Customer Experience Manager will build, lead and mentor a team of dedicated Customer Experience Assistants, Jewelry Consultants, and Concierges responsible for meeting quarterly sales targets and delivering exceptional service to Brilliant Earth customers. Partner with our customer care team to ...

The Senior Manager, Digital Mobile Experience and Customer Engagement will play a critical role in developing the strategy and roadmap to drive Adoption & Engagement of our consumer experiences with the new Super App. Define and execute on customer vision for engagement across CVS Health Enterprise ...

As the Senior Manager of Customer Experience Portfolio Management, you will be responsible for ensuring the successful planning and execution of the customer journey for a portfolio of non-recurring services engagements. NWN Carousel is the leading Cloud Communications Service Provider (CCSP) focuse...

Lead the strategy and vision for digital customer experience and operations, aligning with overall business goals and ensuring a seamless and integrated customer journey. Demonstrated ability to prioritize customer needs and create solutions that enhance the overall customer experience. Oversee and ...

Brilliant Earth - Customer Experience Assistant Manager - Seaport - Boston, MA Position Overview: The Assistant Manager for our Atlanta location will build, lead and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants resp...

Problem-solve customer experience escalations, in partnership with operations and customer care, ensuring the best possible experience for all customers. The Assistant Manager for our Atlanta location will build, lead and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jew...

The Customer Experience & Engagement (CxE) team is seeking a talented individual with a blend of marketing savvy and product management experience to drive international customer growth strategies. Our mission is to engage customers at the right moment and in the correct channel to provide an engagi...

We are seeking a Customer Experience & Enablement Manager to increase the digital experience of our customer journey, from prospect to onboarding to full value delivery. Customer Experience & Enablement Manager. This role resides in our Global Solution Architecture and Consulting organization with r...

Reporting into the Head of Program Procurement & Business Partner - National Grid Ventures, the Procurement Program Manager - Complex Transmission & Generation will work alongside the Business Units and is responsible for delivering the commercial and procurement strategies for major projects and pr...

Major responsibility is to oversee the planning, implementation and ongoing evaluation of quality and developmentally appropriate programs, activities, services, and special events in the club's athletic program areas for youth ages 6-18. In conjunction with department staff, provide a variety of pr...

At least five years of experience in managing medium/large-scale IT projects ($2 million. ...

We are seeking a Manager, Clinical Operations to join our team. Our Manager, Clinical Operations works toward building a deeper connection and understanding with those who count on us most. Through questioning the status quo and collaborating cross-functionally, the Manager, Clinical Operations prov...

Risman Insurance Agencies is looking for a Commercial Lines Account Manager to join our team. Review existing book of business for cross-selling and account round opportunities. ...

Collaboratively participate as a member of the primary care team that includes Providers, RNs, Behavioral Health Clinicians, Medical Assistants, Case Managers and others; implement prevention & engagement strategies in partnership with Senior Care Team members; work with the team to determine ap...

Own key success metrics such as NPS, CSAT, andSuccess Plan objectives on customer health through timely status updates andcustomer reviews. Collaborate with internal stakeholders such as sales, delivery engineers, and Product to analyze customer feedback and guide customer success. Deliver an elite ...

Building meaningful industry relationships to help keep existing clients and find new potential clients. Training and servicing new clients on the full suite of our products. Follow-up support with existing clients once they are fully onboarded. Traveling throughout the country to manage accounts to...

Our Customer Experience Associate, Sales provide an exceptional experience for every Brilliant Earth customer. As a Customer Experience Associate you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-ch...