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Senior Customer Advocate

Senior Customer Advocate

VirtualVocationsIndependence, Missouri, United States
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A company is looking for a Senior Customer Advocate.

Key Responsibilities

Interact with customers to provide accurate information with empathy and professionalism

Handle customer consultation calls, tech troubleshooting, escalations, and investigations

Identify opportunities for process improvement and ensure timely resolution of issues

Required Qualifications

Bachelor's degree in any field

At least 3 years of customer service experience, preferably with strong chat support experience

Basic knowledge of cloud-based applications and MS Office applications

Intermediate understanding of common Customer Experience best practices

Aptitude to quickly learn and navigate new technology and systems

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Customer Advocate • Independence, Missouri, United States

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