Field Service Representative

Stiles has been helping manufacturers nationwide increase their efficiency and productivity for more than 50 years. With world-class machinery backed by an experienced and responsive support team, extensive parts inventory, unique upgrade capabilities, and a nationally accredited education and training program, Stiles builds solutions around our customer's needs.

We offer expertise in manufacturing a range of materials, including wood, plastics, composites, carbon fiber, glass, stone, and nonferrous metals. Our innovative concepts, new technologies, and outstanding service extend to aerospace, transportation, alternative energy, architecture and structural elements, furniture, retail fixtures, and other industries.

Stiles is headquartered in Grand Rapids, Michigan, and has regional offices in High Point, North Carolina; Bristol, Pennsylvania; Coppell, Texas; and Rancho Cucamonga, California.

Interested in joining the Stiles team? We offer our team members a generous benefit package, career advancement opportunities, and support in your career every step of the way!

Position : Field Service Representative

As a Field Service Representative, you'll apply your technical, electrical, and mechanical skills to assist customers with our machinery and equipment. Your responsibilities include installation, troubleshooting, education, and maintenance, ensuring customer satisfaction and operational excellence.

Responsibilities include :

• Perform installation, start-up services, and operation instruction on all equipment represented by the company.
• Provide prompt follow-up reports on work performed, problems encountered, and customer concerns.
• Recommend improvements to enhance operation and reliability of our products.
• Build positive relationships with customers and their employees, assisting in resolving equipment issues through troubleshooting and recommendations.
• Train customers and other Field Service Representatives on equipment use, operation, adjustments, and maintenance procedures.
• Maintain demo equipment and assist in customer presentations and demonstrations.
• Learn and apply the latest installation and maintenance procedures, assisting vendors and other installers as needed.

What you can expect :

Requirements :

If you are a current employee of a Stiles Machinery customer or dealer, written approval from your current employer is required before proceeding with your application.

Qualifications & Skills

Relevant experience in maintenance or operation of woodworking machinery, N / C or P / C service / maintenance, with 2-5 years preferred. Mechanical and electronic experience is also valued.

Education & Certifications

Associates degree or higher, technical training preferred. Licenses and certifications related to machinery or technical fields are advantageous.

Equal Opportunity Employer

This employer is committed to providing equal employment opportunities and complies with federal employment laws. For more information, review the "Know Your Rights" notice from the Department of Labor.

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