Front Office Scheduler

Job Description

Job Description

Salary : 18-22

Job Title : Front Office Scheduler

Location : California Pain Consultants

Reports To : Front Office Manager / Clinic Supervisor

Job Type : Full-time / Part-time

Hours : Monday-Friday

Job Summary :

We are seeking an organized and detail-oriented Front Office Scheduler to join our dynamic team at California Pain Consultants This position plays a critical role in ensuring the efficient scheduling of patient appointments, managing the front office, and providing excellent customer service. The ideal candidate will have strong communication skills, the ability to multitask, and a passion for helping patients feel welcome and supported.

Key Responsibilities :

• Schedule Appointments : Efficiently manage and schedule patient appointments via phone, email, and electronic scheduling systems. Ensure that all appointments are scheduled accurately, with appropriate time slots based on provider availability.
• Manage Patient Records : Collect and verify patient information, including insurance details and personal information. Ensure patient records are accurately updated and maintained in the clinics electronic health record (EHR) system.
• Coordinate with Medical Providers : Work closely with physicians, nurses, and other healthcare staff to ensure that appointments are booked based on the clinics daily needs and the availability of the care providers.
• Answer and Screen Calls : Answer incoming calls promptly and courteously, addressing patient inquiries and directing calls to the appropriate department. Schedule follow-up appointments when needed.
• Confirm Appointments : Confirm patient appointments ahead of time, reschedule missed appointments, and follow up on cancellations or no-shows.
• Check-in / Check-out Procedures : Greet patients when they arrive, ensuring proper check-in procedures are followed. Collect co-pays and process payments as needed. Assist patients with any questions or concerns they may have regarding their visit.
• Maintain Clean and Organized Front Office : Ensure that the front office area is clean, organized, and conducive to a professional and welcoming environment for patients and visitors.
• Assist with Billing and Insurance Verification : Assist patients with insurance verification, billing inquiries, and provide guidance on payment options when required.
• Manage Clinic Communication : Keep patients informed about any changes to their scheduled appointments or clinic hours, and provide timely communication regarding wait times or delays.

Qualifications :

Physical Requirements :

Benefits :

This job description outlines the main duties and qualifications of the Front Office Scheduler role. It is not intended to be an exhaustive list of all responsibilities, and additional tasks may be assigned as necessary based on clinic needs.