TECHNICAL SUPPORT SPECIALIST - US Residence based position

Overview

At Bayer we're visionaries, driven to solve the world's toughest challenges and strive for a world where health for all and hunger for none is a real possibility. This role is a Residence-based Technical Support Specialist responsible for delivering enhanced in-depth remote technical support to internal and external customers for Bayer products, including device and software, while driving improvements in response time, first-time fix rates, productivity and overall customer satisfaction.

The position sits under the Bayer Customer Response Squad and will develop, document and communicate new procedures and processes that meet industry compliance, regulatory and customer standards. It supports service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives, supports the PCU program to enhance biomed partnerships, and provides operational efficiencies to TAC. Maintains technical certification and stays up to date with current service process procedures / policies to provide field service or TAC support as needed.

Responsibilities

• Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while improving response time, first-time fix rates, productivity and overall customer satisfaction.
• Performs high-quality service during customer technical service requests, internal team projects, and process improvement activities. Completes service requests, ServiceMax cases and work orders, coordinates field dispatch and supports customer implementations in a timely manner.
• Supports install and post-install support for existing and future Bayer software offerings and entitlements.
• Assists in coaching and mentoring new team members in their technical capacities.
• Supports software upgrades and vulnerability mitigation processes as needed.
• Administers systems, including portal rights, self-service licensing and device access keys to ensure timely access for internal and external customers.
• Helps develop, document, and communicate new procedures and processes that meet industry compliance, regulatory and customer standards.
• Builds strong relationships across marketing, new product development, sales and operational excellence.
• Contributes to a motivational, performance-oriented, self-organized team environment and fosters teamwork to support mutual assistance among team members.

Qualifications

REQUIRED QUALIFICATIONS

PREFERRED QUALIFICATIONS

Compensation : Employees can expect a salary between $67,341.00 and $101,011.00. Additional compensation may include a bonus or commission (if relevant). Benefits include health care, vision, dental, retirement, PTO, sick leave, etc. This salary range is an estimate and may vary based on location, market data, experience, degrees and certifications, and other factors.

This posting will be available for application until at least 9-2-25.

Your Application

Bayer offers competitive compensation and benefits programs. If you meet the requirements and want to impact our mission, apply now. Be part of something bigger. Be you. Be Bayer.

To all recruitment agencies : Bayer does not accept unsolicited third party resumes.

Bayer is an Equal Opportunity Employer / Disabled / Veterans. Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants to request needed accommodations using the contact information below. Bayer is an E-Verify Employer.

Location coverage includes multiple US locations; Residence Based postings may apply.

J-18808-Ljbffr