Technical Support Specialist

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Job Description

We have an immediate opening to join our team supporting our Patient Nutrition Management System called HealthTouch. HealthTouch is used in over 500 hospital diet offices throughout the US. HealthTouch is used to order, document, track, and manage the food ordering and production of all patients' meals. All meal orders are entered into the HealthTouch system and because HealthTouch is interfaced with the facility's ADT and OE system, HealthTouch is automatically updated whenever a new patient is admitted, discharged, or transferred within the facility. Patient's dietary orders are also interface to allow the system to filter out the food items that are not permitted. Tray tracking, nutritional analysis, and order history are standard processes within HealthTouch.

Responsibilities include providing on-site installation and configuration, on-site operations training, and comprehensive support for HealthTouch users.

Responsibilities

• Travel on site to install and configure systems.
• Travel to a site to provide operations training.
• Provide training via phone and web-based conferencing.
• Provide comprehensive phone support with our web-based remote access solution or via VPN.
• Advanced hardware configuration and replacement.

Qualifications

About MCR Technologies

Listening and supporting food services clients for years positioned us to launch HealthTouch in 1998. This is when we began providing solutions to the healthcare industry. We continuously value relationships, trust and growth with our clients. In fact, many facilities that we started working with back then are still our clients today. These long time partners have helped evolve HealthTouch into the robust cloud solution that it is today.

Read more about us here : About Us - MCR Technologies (healthtouch.net)

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