Full Time Member Service Representative, La Crescent MN

Description

Join Our Team as a Member Service Representative!

Are you passionate about making a difference in people's financial lives and bringing a smile to every interaction? Altra Federal Credit Union is on the lookout for a Full Time Member Service Representative for our La Crescent Minnesota office location - the frontline hero responsible for delivering exceptional, personalized service that makes every member feel at home. As a Full Time Member Service Representative , you'll handle transactions like deposits, withdrawals, and loan payments with precision, all while introducing members to cutting-edge features like ATM, Palm Authentication, and other electronic services.

Why You'll Love Working Here!

At Altra, we believe in empowering our team to take the initiative and make every interaction count. This role isn't just about transactions; it's about creating memorable experiences! You'll collaborate with team members across departments to solve challenges, all in a positive and supportive environment.

What You'll Do :

• Be the First Line of Support : Listen to members' needs, solve issues with empathy, and make every experience exceptional.
• Promote Innovative Services : Educate members on our latest offerings - from ATM to Palm Authentication - and help them unlock the full potential of Altra's services.
• Safeguard Member Information : Adhere to strict security standards and regulatory requirements to protect our members.
• Collaborate & Contribute : Work hand-in-hand with your team to keep operations smooth, efficient, and always focused on member satisfaction.

What You Bring to the Table :

Pay and Benefits :

The Member Service Representative position is 8 : 30 a.m. to 5 : 30 p.m. - office hours include 7 : 30 a.m. to 5 : 30 p.m. and may require flexibility for these hours, at times. Full Time Member Service Representatives will work an opening shift 2-3 times a week and those hours will include 7 : 10 a.m. to 4 : 10 p.m. and will also be required to work 1-2 Saturdays a month from 7 : 45 a.m. to 12 : 15 p.m.

If you're driven by a mission to help others, skilled in customer service, and ready to bring a positive vibe to the team, apply today and start a fulfilling career with Altra!

Altra is proud to be a Great Place to Work certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives!

We support diversity in the workplace and are an Equal Opportunity Employer.

Qualifications

Education

High School or GED (required)

Experience

Experience in a financial setting is preferred! (preferred)

A background in customer service is preferred! (preferred)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.