Support Services Coordinator

POSITION SUMMARY

Under the supervision of a Supportive Services Regional Team Lead and in close collaboration with other coordinator colleagues, property managers, and residents, this role is responsible for coordinating and delivering a range of community-informed services that facilitate housing stabilization and promote residents' financial, social, and health related needs. Services are delivered across various settings such as an Archway property site and other sites, in residents' homes, and in the community. This role is responsible for managing the daily operations of activities related to the programming offered to residents including enrichment activities, classes, workshops, public benefits support, and no-cost food programs. This position brings value to the organization by operationalizing these unique and robust sets of services, building trust with residents, colleagues, and partners, and co-creating community. Performance in this role is evaluated on consistent engagement, accurate reporting, sound judgment, responsible communication, and leading with a solutions-based approach.

ESSENTIAL FUNCTIONS

• Engage with residents at Arapahoe Green and Mosaic Community Campus regularly to provide outreach and engagement, strengths-based support, and service coordination designed to assist residents in maintaining stable housing.
• Be familiar with and in support of fellow coordinators and multiple Archway properties
• In collaboration with residents residing under a permanent supportive housing structure, create a person-centered plan to address short term and long-term goals.
• Provide on-site (possibly, in-home) service coordination including but not limited to the following areas : independent living skills, housing stabilization, money management, community integration, employment, benefits establishment, referrals to providers for substance use and support, primary and mental health care, and all other services needed to assist residents in reaching their treatment plans and wellness goals.
• Conduct crisis and risk assessments in consultation with property operations colleagues and supervisors, support with crisis intervention services, only as appropriate and with emergency personnel.
• Consistently work cross-functionally with other Archway teams to present a unified and consistent response to crisis situations
• Following Fair Housing laws and work with on-site teams to execute adherence to all relevant laws and regulations
• Use evidence-based and trauma-informed practices in service delivery such as Motivational Interviewing and Harm Reduction.
• Support stability of residents to help them maintain housing, health care benefits, entitlements, transportation, etc. including support in addressing individual needs within the context of a larger residential community.
• Promote resident health and wellness through coordination of trauma-informed services with local providers and partners including but not limited to medical / mental / cognitive health, mindfulness and well-being, and substance dependency.
• Plan and coordinate activities, including educational classes, enrichment activities, recreational outings, and no-cost grocery or meal programs.
• Manage and supervise program participants, volunteers, teachers, providers, and instructors at on-site community center or a central meeting location.
• Support with transportation needs, including ability to drive residents in a 15-passenger van to community outings and events.
• Maintain documentation standards including case notes, consent forms, expense reporting, and budget guidelines as set forth by supervisors, Archway's Employee Handbook and the Supportive Services Program Handbook.
• Coordinate with VA staff and other onsite colleagues to meet the stabilization needs of our veteran residents; participate in Housing Retention Committee meetings.
• Bring cultural understanding, celebration and respect to situations, events and field trips when facilitating programming at all sites
• Focus programming and events towards seniors, their lifestyles, needs and challenges
• Other duties as assigned that relate to the best interest of Archway Communities and the needs of residents.

QUALIFICATIONS

A. Education : A bachelor's degree in a social services related field is preferred, but candidates with a high school diploma or GED and relevant and substantive lived or professional experience in absence of a four-year degree will be considered.

B. Experience :

C. Personal Characteristics :

WORK ENVIRONMENT

This is a role based in a residential community (not remote) with a high degree of independence and minimal in-person supervision. This role uses a computer, internet, Google Suite, and resident management databases. This role may be in contact with individuals and families in crisis who may be physically or mentally ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. It may be occasionally necessary to develop action plans quickly and effectively in response to various situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate and will require frequent movement across the property site, including to individual units, community rooms, outdoor areas, and an office.

COMPENSATION

The pay range for this role begins at $24.00 per hour and goes to $28.00 per hour depending on experience and skill sets.

Archway is proud to offer :