Talent.com
Customer Success Manager - NAM 2025

Customer Success Manager - NAM 2025

DoleadBoston, MA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Customer Success Manager

At Dolead, we align marketing, sales, and data to turn media investment into real pipeline. In short : we launch paid campaigns faster, integrate data with confidence, and deliver sales-ready leads at a fixed cost.

We already support 200 clients across 15 countries with a team of 70+ experts from 13 nationalities, split between our offices in Paris, Boston... and we keep growing!

In Boston, we work in a hybrid model (3 days / week in the office) to combine the best of both worlds : flexibility and collaboration. Our obsession : making performance marketing measurable, every single week, for our clients.

We're now looking for a Customer Success Manager to own client relationships, unlock growth opportunities, and help our partners accelerate their success.

Your Missions :

As a Customer Success Manager, you will :

  • Build and grow relationships with key client stakeholders, acting as their go-to person for all questions and needs.
  • Understand client needs & market trends, using data and insights to identify upsell and cross-sell opportunities.
  • Design and execute account plans aligned with client objectives, tracking results and ensuring impact.
  • Own your pipeline and forecasts : follow up on opportunities, monitor key metrics, and achieve revenue targets.
  • Collaborate with internal teams (Sales, Marketing, Product, Performance) to deliver the right solutions and share client feedback.
  • Negotiate and close deals that support client goals while aligning with Dolead's policies and process.
  • Track and report on performance, using insights to adjust strategies and continuously improve.
  • Resolve issues quickly and provide proactive support to keep clients satisfied and successful.
  • Stay ahead of the industry, monitoring competitors and best practices to bring fresh ideas to your clients.

Your Profile :

You already have strong experience in Customer Success or Account Management (4+ years), with a track record of growing accounts and managing renewals. You enjoy building relationships, driving revenue, and making an impact.

Ideally, you also bring :

  • Experience in digital advertising and / or home improvement services.
  • Ease with numbers bonus if you've worked with Looker or Tableau.
  • Confidence presenting and leading conversations with clients.
  • A self-starter mindset : proactive, motivated, and solution-oriented.
  • Comfort in a fast-paced, international environment.
  • Native-level English.
  • Don't worry if you don't tick every single box! If this sounds like you, we'd love to chat.

    What We Offer :

    Transportation costs : reimbursement up to $100 / month

    Healthcare (AETNA) individual & family - medical, dental, and vision plan & retirement Plan (401K)

    Holidays : Flexible vacation time to promote a healthy work-life balance

    Flexible remote policy : up to 2-4 days / week (if you're based in the Greater Boston area)

    Diverse & multicultural environment : +13 nationalities represented

    Culture : Fun company and team events because we play just as hard as we work

    Office : Located in the Boston area (Cambridge)

    Recruitment Process :

  • Screening call with Florian (Talent Acquisition Manager)
  • Interview with the hiring manager, Matt (Head of Sales)
  • Use case with Matt and someone from the team
  • Final interview with Hadrien (General Manager)
  • Dolead wants to guarantee equality and an opportunity to all candidates. Therefore, all applications received are considered regardless of racial and ethnic origin, opinions or beliefs, gender, sexual orientation, health or disability.

    serp_jobs.job_alerts.create_a_job

    Customer Manager • Boston, MA, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Senior Customer Success Manager

    Senior Customer Success Manager

    VirtualVocationsDorchester, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Customer Success Manager.Key Responsibilities Focus on high-value strategic accounts and develop comprehensive account strategies for long-term success Proactiv...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Program Manager, Customer Success

    Program Manager, Customer Success

    VirtualVocationsLowell, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Program Manager, Scaled Customer Success & Support.Key Responsibilities Build and lead the Scaled Tier 3 program, ensuring continuous evolution and effective management...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Onboarding Success Manager

    Onboarding Success Manager

    VirtualVocationsDorchester, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for an Onboarding Success Manager (APAC).Key Responsibilities Guide and support Customers and Team Members through the onboarding journey Provide documentation and organize ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Enterprise Success Manager

    Enterprise Success Manager

    VirtualVocationsDorchester, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for an Enterprise Success Manager to ensure clients realize the value of their Protective Intelligence technology platform. Key Responsibilities Drive platform adoption and as...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Scaled Customer Success Manager

    Scaled Customer Success Manager

    VirtualVocationsDorchester, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Scaled Customer Success Manager.Key Responsibilities Design and deliver scalable customer success programs for a large portfolio of accounts Leverage AI and automation...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Success Engineer

    Customer Success Engineer

    VirtualVocationsLowell, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Success Engineer for Strategic Accounts.Key Responsibilities Serve as the trusted technical advisor for strategic customers Lead customer visits, executive br...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director of Customer Success

    Director of Customer Success

    VirtualVocationsLowell, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of Customer Success.Key Responsibilities Own the full post-sale lifecycle including onboarding, engagement, renewal, and expansion Manage and mentor a departm...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Success Manager

    Customer Success Manager

    VirtualVocationsLowell, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Success Manager (Commercial).Key Responsibilities Develop and maintain strong relationships with customers, guiding them through onboarding and renewal process...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior Manager, Customer Success

    Senior Manager, Customer Success

    VirtualVocationsLowell, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Manager, Customer Success (Audit, Risk & Compliance).Key Responsibilities Lead and develop a team of Customer Success Managers, fostering accountability and cont...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Digital Client Success Manager

    Digital Client Success Manager

    VirtualVocationsDorchester, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Digital Client Success Manager to drive engagement, retention, and growth within their Build and execute client journey campaigns in HubSpot to enhance onboarding and pr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Customer Success Operations Lead

    Customer Success Operations Lead

    VirtualVocationsDorchester, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Success Operations Lead.Key Responsibilities Own and manage Customer Success operational initiatives from strategy to execution Collaborate with leadership to...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Partner Success Manager

    Partner Success Manager

    VirtualVocationsDorchester, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Partner Success & Growth Manager.Key Responsibilities Drive expansion revenue within existing partner accounts through data insights and strategic discussions Ensure c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Success Executive

    Customer Success Executive

    VirtualVocationsLowell, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Success Executive to lead post-sales activities and drive customer success within valuable accounts. Key Responsibilities Drive post-sales success by aligning o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Head of Customer Success

    Head of Customer Success

    VirtualVocationsDorchester, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Head of Customer Success to lead customer retention and growth initiatives.Key Responsibilities Build and oversee systems to track customer adoption, engagement, and he...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Success Manager

    Client Success Manager

    VirtualVocationsLowell, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Client Success Manager.Key Responsibilities Manage and strengthen relationships with K12 clients, ensuring satisfaction and retention Identify upselling and cross-sell...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Success Specialist

    Customer Success Specialist

    VirtualVocationsLowell, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Success Specialist to support customers with their booking management needs.Key Responsibilities Respond to inquiries from prospective and existing customers v...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    SA51P3 Customer Success Manager

    SA51P3 Customer Success Manager

    CASCambridge, MA, US
    serp_jobs.job_card.full_time
    CAS uses intuitive technology, unparalleled scientific content, and unmatched human expertise to help companies create groundbreaking innovations that benefit the world. As the scientific informatio...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Success Associate Manager

    Customer Success Associate Manager

    VirtualVocationsDorchester, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for an Associate Manager- Customer Success.Key Responsibilities Manage client relationships and oversee the opportunity management cycle Ensure delivery assurance by collabo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30