Vice President Enterprise Technology Services

Job Description

Job Description

Excellent Opportunity at Orange County’s Credit Union :

VP Enterprise Technology Services

Local Southern California Candidates Only Please

Hybrid Work Schedule : Our leaders work from the headquarters office in Santa Ana, CA on Tuesdays, Wednesdays, and Thursdays. They may choose to work remote on Mondays and Fridays.

Are you an innovative, high-energy technology leader with a passion for driving transformation? If so, we want to hear from you.

Our organization is seeking a VP Enterprise Technology Services to redefine how technology impacts the banking industry. We’re looking for a trailblazer with a proven track record of building teams and delivering measurable results.

What You’ll Do :

The VP of Enterprise Technology Services is responsible for ensuring operational excellence across the organization’s core banking systems and enterprise technology platforms. The VP will oversee technology operations, infrastructure, and engineering practices that directly support business performance, reliability, and growth. This position will build and develop high-performing teams, drive continuous improvement in systems and processes, and partner closely with business leaders to deliver solutions that improve the member and associate experience.

• Provide strategic and operational leadership for enterprise technology services, including infrastructure, core banking systems, integrations, and enterprise applications.
• Build and mentor high-performing teams; foster associate growth through coaching and development, and create succession plans for key technology roles.
• Implement and maintain an IT governance framework that ensures technology and business alignment across the Credit Union.
• Act as a change agent for digital transformation, championing new technologies and practices to modernize operations and enhance the member experience.
• Provide regular reports to executive leadership on department updates, key performance indicators (KPIs), risks, and progress toward strategic objectives.
• Create and implement a cloud strategy to ensure high availability, agility, scalability and focus of IT resources on creating business value.
• Advance automation, cloud adoption, and API enablement to support member experience and business agility.
• Implement and maintain a formal Incident Response Process for the triage, root cause analysis, communication, and resolution of system issues and outages.
• Ensure the development, quality assurance, and production environments run smoothly and have the necessary capacity to meet future demand.
• Oversee development teams focused on the member centric design, integration and implementation of websites, digital banking and software applications.
• Ensure high reliability, high availability, scalability and cost efficiency of infrastructure services and applications.
• Responsible for optimizing and standardizing development practices and processes to align with the overall business strategy and direction.
• Plan and execute development projects, ensure that teams have appropriate products and technical specifications, direction and resources to deliver projects on achievable timelines.
• Direct, run and deliver application development projects through the application of comprehensive SLDC processes.
• Research, recommend and manage planning, negotiation, vendor and partner relationships, contracts, and SLAs to ensure cost-effective and reliable technology services.
• Establish and manage key operational metrics (uptime, incident frequency, mean time to recovery, defect rates) to continuously improve system performance and resilience.
• Analyze various statistics and the use of technology in all areas of the operation and make recommendations for the efficient operation and growth of the credit union.
• Coordinate with leaders across the Credit Union to assure that related policies and IT controls are being effectively developed, implemented and executed.
• Collaborate with Compliance, Risk, and Internal Audit to ensure technology practices meet NCUA, FFIEC, GLBA, and SOC2 requirements.
• Evaluate work performance of associates through timely and regularly scheduled coaching sessions and reviews; determine promotions, salary adjustments and corrective actions.
• Interfaces at all levels of the organization, community and industry.
• Interacts positively with other departments to build working relationships for self and team members.
• Utilizes tact and good judgment to resolve issues and supports associates with difficult situations.

What You Bring :

Experience / Training / Education :

Knowledge / Skills / Abilities :

What We Offer :

You’ll be part of a dynamic team dedicated to reshaping how banking is perceived and experienced. Together, we’ll create meaningful connections with customers, foster growth, and transform the industry.

Monetary Growth :

Health & Wellness : From day one Anthem HMO or PPO, Delta Dental, and Unum products.

We perform thorough background and credit check. EOE