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Hospital Customer Service Representative

Hospital Customer Service Representative

VirtualVocationsLowell, Massachusetts, United States
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A company is looking for a Hospital Customer Service Representative.

Key Responsibilities :

Respond to patient inquiries received via the hospital website and ensure timely handling of electronic communications

Assist patients in resolving concerns related to hospital services while maintaining a compassionate demeanor

Document all electronic interactions in the hospital's CRM system while ensuring patient confidentiality in accordance with HIPAA regulations

Required Qualifications :

High school diploma or equivalent; further education or certification in healthcare administration is a plus

Working knowledge of EPIC or other Hospital Information Systems (HIM)

Proven experience in hospital or physician customer service, preferably 2 years

Strong proficiency in digital communication tools and platforms

Basic understanding of medical terminology is preferred

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Customer Service Representative • Lowell, Massachusetts, United States

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