GENERAL MANAGER, DOUGHNUT FACTORY

Plant Manager

Since its founding in 1937, Krispy Kreme's focus has remained the same - making fresh doughnuts using our founder's original recipe. The brand's iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.

The Plant Manager is responsible for every doughnut factory operation, including overseeing all aspects of production, sanitation, food safety, FDA compliance, maintenance, shipping, and human resources. This involves developing a staff of professional employees, obtaining maximum profitability, and ensuring both customer and employee satisfaction. Additionally, this person is responsible for having a thorough understanding of production processes and maintaining a high level of quality products while maintaining employee safety.

Here's a taste of what you'll be doing

• Supervising all the areas of the doughnut factory
• Ensuring positions are adequately staffed
• Ensuring that operations are run according to Krispy Kreme standards
• Ensuring that employees are doing their jobs safely and correctly
• Performing tasks assigned to absent employees
• Scheduling
• Other duties as assigned

Customer Service

Ensuring all products meet Krispy Kreme quality standards and in turn, guarantee customer satisfaction

Serving as a role model for customer-first behaviors according to company standards

Building a team of customer-focused employees through coaching and measurement

Handling difficult customer situations professionally

Handling any customer complaints / concerns

Responding to customer inquiries on a timely basis

Ensuring all products meet Krispy Kreme quality standards

Supervisory

Supervising production, sanitation, maintenance, and shipping operations

Ensuring all loadout functions and delivery logistics are completed in a timely manner

Ensuring all the physical property is in good condition

Production

Understanding and implementing procedures to maximize efficiencies and control variances in daily production of product and overall store performance

Understanding the production process and maintaining a schedule that guarantees high quality and output

Understanding and implementing store quality control procedures, including standards

Coordinating production schedules to meet customer demands and minimize labor hours

Inspecting, troubleshooting, and assessing any production or equipment problems

Safety and Sanitation

Demonstrating safety consciousness and promoting store safety, e.g. shoes, floor cones, MVR's, etc.

Maintaining a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.

Equipment

Overseeing proper maintenance of production equipment, material handling equipment, and all building and grounds.

Personnel

Directing and developing employees, including recruiting, training, scheduling, safety education, supervising, dispute resolution, and firing

Build a team of customer-focused employees and foster teamwork

Demonstrate leadership in employee development of exempt and non-exempt staff

Communicating to store employees and enforcing all store policies, standards, and practices

Leadership

Communicating and modeling company standards and policies

Implementing efficiently and effectively directives from store, corporate, and divisional management

Developing and maintaining store organization to promote efficient operations

Interfacing with corporate office personnel

Accounting

Managing expense budgets, including profit and loss, etc.

Completing required corporate reporting documentation, both financial and operational

Managing company resources responsibly including inventory control

Protecting company assets

Maintaining a resourceful budget and controlling all costs and expenses

Managing financial duties such as deposits, collecting accounts receivable, and properly documenting all transactions

Your recipe for success

High school required, college degree a plus! (Operations, Supply Chain Mgmt, or Engineering degree preferred)

5+ years of experience in a manufacturing environment, food or packaging experience preferred

Knowledgeable in Food Safety and FDA compliance requirements

Experience with sales, management, production, employee safety, and customer service

Strong communication, organizational, and leadership skills

Self-motivated, creative, and adaptable

Microsoft Office computer proficiency

Benefits :

Weekly pay

Career opportunities - we are growing!

Comprehensive benefits (medical, vision, and dental insurance)

Employee discount program

401K plan

PTO

Company events

Education reimbursement

Adoption assistance

Life insurance

FSA / HSA plans

Pet insurance

Why Krispy Kreme?

Loving People : Our global culture is best captured by our Leadership Mix, a dozen behaviors that define how we work with one another across the world and give back to our communities. Check out our leadership mix here.

Belonging happens once each Krispy Kremer knows their bold authentic self is welcomed, dignified, and loved, where their wonderfully original identities flourish and thrive.

Loving Communities : At Krispy Kreme, sharing joy is at the center of everything we do, and we strive to inspire this in our communities. Our brand purpose truly shines through our Acts of Joy and community fundraising initiatives.

In the U.S., we have been donating unsold doughnuts to local food banks, with a goal of bringing a smile to our consumers as they enjoy a small, sweet treat. We partner with Feeding America and Convoy of Hope, who in turn partner with organizations nationwide to distribute donations to people in need through diverse types of programs and services.

In 2022, we helped community groups raise $40 million globally. Last year in the U.S., we supported more than 83,000 fundraising events, raising nearly $37 million.

Loving Planet : We have been conducting a multi-year global GHG emissions assessment to establish an emissions baseline, using this foundation to soon set goals for greenhouse gas emission reductions.

We are working on reducing food waste through donation efforts, animal feed, and composting programs.

Krispy Kreme is an Equal Opportunity Employer : At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

About Krispy Kreme : Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well-known sweet treat brands in the world. Our iconic Original Glazed doughnut is universally recognized for its hot-off-the-line, melt-in-your-mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing Ecommerce and delivery business with more than 14,000 fresh points of access. Our purpose of touching and enhancing lives through the joy that is Krispy Kreme guides how we operate every day and is reflected in the love we have for our people, our communities, and the planet.

Doughnut Factory General Manager starting salary is $99,000 per year.