Customer Service / Graphic Designer Job at AlphaGraphics in Arlington

Overview As an established leader in the Printing, Design, and Shipping industries, our mission is to partner with small businesses and consumers and provide high-quality solutions that make life easier. Our tight-knit team in AlphaGraphics - US110 is seeking a Customer Service Representative (CSR) / Graphic Designer to join us full time. The CSR is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member. We’re looking for teammates with a positive attitude and the drive to contribute to the success of a local business.

Responsibilities Convey to the customer our expertise in products, services, and capabilities.

Serve as an external key educator to our community and customers.

Communicate customer requirements to the support team in accordance with company policies and procedures.

Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Attract potential customers by answering product and service questions and suggesting information about other products and services.

Qualifications Must have at least 2 years of Print or Signs experience

Knowledge of the Adobe Creative Suite

Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction

Ability to effectively build relationships with customers and teammates

Strong written and verbal communication skills

Desire to continuously look for ways to help people

Problem solver

Benefits 401(k)

Bonus based on performance

Health insurance

Paid time off

Training & development

Competitive Compensation

Healthcare, dental and vision benefits

PTO

Hard work, collaboration, humanity, fun, and laughter

Career path development

Additional details Seniority level : Entry level

Employment type : Full-time

Job function : Design, Art / Creative, and Information Technology

Industries : Printing Services

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