Service Desk Analyst Intern

Service Desk Analyst Intern

Req number : R6095

Employment type : Full time

Worksite flexibility :

Remote

Who we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As the Service Desk Analyst Intern, you will assist in providing technical support and customer service to our clients, ensuring a high level of customer satisfaction.

Job Description

We are seeking a motivated and enthusiastic Service Desk Analyst Intern to join our team. This is a full-time internship and is remote . This internship provides a great opportunity to gain hands-on experience in IT support and service management. As a Service Desk Analyst Intern, you will assist in providing technical support and customer service to our clients, ensuring a high level of customer satisfaction. The internship dates are June 1, 2026 to July 31 2026.

This internship is a full-time opportunity requiring a commitment of 40 hours per week. Candidates must be available during core business hours (typically 8 : 30am-5 : 00pm ET) for the entire 9-week duration of the program. Please note that all work must be performed within the United States. This position does not offer work authorization sponsorship now or in the future. Candidates requiring sponsorship will not be considered.

What You'll Do :

Assist in responding to and resolving incoming service requests and incidents in a timely manner

Provide technical support to users, troubleshooting hardware and software issues

Document and track issues using our service management system

Collaborate with team members to escalate and resolve complex problems

Assist in maintaining and updating IT documentation and user guides

Participate in team meetings and contribute ideas for process improvement

What You'll Need : Required

Current Junior with a 3.5 GPA or higher in a relevant field such as Information Technology, Computer Science, or a related discipline

Basic understanding of computer systems, hardware, and software

Strong problem-solving skills and attention to detail

Excellent verbal and written communication skills

Ability to work effectively in a team environment

Eagerness to learn and adapt to new technologies and processes

Familiarity with Microsoft Office Suite and other common software applications

Preferred

Basic knowledge of networking concepts is a plus

Customer service experience is an advantage but not required

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

The pay range for this position is $17 per hour (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role will include medical coverage as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and / or other paid time off as provided by applicable law.

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Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role will include medical coverage as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and / or other paid time off as provided by applicable law.