Information Systems Manager

Job Description

Job Description

POSITION DESCRIPTION

Job Title :

Information Systems Manager

Report To :

Chief Operating Officer

Exempt / Nonexempt : Exempt

Direct Reports : None

Workplace

At ServeMinnesota, we are highly invested in the success of our people. We strive to make it an awesome, empowering, and collaborative place to work. We recruit passionate people. We are looking for people who are energized by making an impact in our communities through national service.

This position is available to all, without regard to Race, color, creed, religion, national origin, sex, marital status, status with regard to public assistance, familial status, disability, sexual orientation, or age. It is also unlawful to retaliate against any person who files a complaint about discrimination. In addition to filing a complaint with local and state agencies that are responsible for resolving discrimination complaints, you may bring a complaint to the attention of the AmeriCorps Agency.

AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

This position is based downtown Minneapolis but currently working a hybrid schedule. The salary is $95,000-105,000. The specific salary offered to a successful candidate will be based on their skills, experience, and qualifications.

Please submit a resume. Instead of including a cover letter, please answer each of these questions in either the body of the email or as a separate attachment, so we can get a better idea of your experience and interest in this position and our organization :

1. Why are you interested in ServeMinnesota and this particular position?

2. How does your experience align with the Essential Job Functions and Minimum Qualifications of this position?

Submit applications to applynow@serveminnesota.org.

Applications will be accepted until the position is filled.

Overview

ServeMinnesota is committed to fostering a welcoming and innovative environment united by our shared mission.

Purpose

The Information Systems Manager will lead the design, development, and support of custom applications and data reporting systems while establishing and overseeing ServeMinnesota’s newly formed IT department. This role is split evenly between hands-on application and analytics work (50%) and IT leadership and governance (50%).

This position will be essential in implementing the organization’s IT audit recommendations, developing cybersecurity policies and IT procedures, and managing the department’s budget and infrastructure. Simultaneously, the role will continue development and maintenance of Knack applications, Power BI dashboards, and data processes that support our AmeriCorps programs and internal operations.

Essential Job Functions

1. Application Development, Data Systems, and Reporting.

Design, build, and maintain critical data systems for AmeriCorps programs, primarily using Knack, to support program and operational needs.

Build, maintain, and optimize Power BI dashboards and reports using SQL, Power Query, and DAX.

Serve as the primary technical contact for staff regarding internal data systems and reporting.

Collaborate across teams to understand business needs, gather requirements, and develop scalable, user-friendly data tools.

Support data integrity and validation efforts by analyzing data patterns and system inputs.

Manage integrations and automations using tools such as Power Automate, or REST APIs.

Train and support staff on using applications and interpreting reports.

2. IT Department Leadership, Cybersecurity, and Strategy (50%)

Act as the head of ServeMinnesota’s IT department, overseeing infrastructure, vendors, and strategic initiatives.

Implement remediation efforts from the organization’s recent IT audit, ensuring compliance and long-term risk reduction.

Develop, implement, and maintain IT policies, security protocols, and governance structures, drawing from frameworks such as CIS Controls.

Manage the IT department budget, contracts, software licenses, and service providers.

Evaluate and implement systems and services to improve organizational IT resilience, security, and scalability.

Oversee vendor relationships for outsourced IT services and security tools.

Lead efforts in backup and recovery, data privacy, and secure access management.

Other Job Functions

Serve as a bridge between technical and non-technical stakeholders, ensuring alignment between systems and programmatic needs.

Provide essential technical input on data strategy, business process automation, and tool evaluation.

Assist in creating training materials, SOPs, and user documentation.

Champion organizational digital transformation and cybersecurity awareness.

Job Qualifications

Minimum Requirements :

5+ years of experience in IT systems, application development, or technology leadership.

Proficiency in :

Power BI (Power Query, DAX)

SQL / MySQL

Knack or comparable no-code / low-code platforms

HTML / CSS

Basic scripting or automation (e.g., Zapier, Power Automate)

Strong project management and organizational skills, ideally knowing how to use Confluence / JIRA to document and manage projects

Demonstrated experience developing and enforcing IT or cybersecurity policies

Strong interpersonal and written communication skills, especially when working with diverse stakeholders

Bachelor’s degree in information systems, Computer Science, or a related field (Master’s preferred)

Preferred Qualifications

Experience overseeing or contributing to IT audit remediation

Familiarity with data security and compliance frameworks (e.g., NIST, CIS Controls, HIPAA, FERPA)

Experience with vendor management, budgets, and strategic planning

Experience working with diverse communities or service-oriented nonprofits

Overview

ServeMinnesota is committed to fostering a welcoming and innovative environment united by our shared mission.

Purpose

The Information Systems Manager will lead the design, development, and support of custom applications and data reporting systems while establishing and overseeing ServeMinnesota’s newly formed IT department. This role is split evenly between hands-on application and analytics work (50%) and IT leadership and governance (50%).

This position will be essential in implementing the organization’s IT audit recommendations, developing cybersecurity policies and IT procedures, and managing the department’s budget and infrastructure. Simultaneously, the role will continue development and maintenance of Knack applications, Power BI dashboards, and data processes that support our AmeriCorps programs and internal operations.

Essential Job Functions

1. Application Development, Data Systems, and Reporting (50%)

Design, build, and maintain critical data systems for AmeriCorps programs, primarily using Knack, to support program and operational needs.

Build, maintain, and optimize Power BI dashboards and reports using SQL, Power Query, and DAX.

Serve as the primary technical contact for staff regarding internal data systems and reporting.

Collaborate across teams to understand business needs, gather requirements, and develop scalable, user-friendly data tools.

Support data integrity and validation efforts by analyzing data patterns and system inputs.

Manage integrations and automations using tools such as Power Automate, or REST APIs.

Train and support staff on using applications and interpreting reports.

2. IT Department Leadership, Cybersecurity, and Strategy (50%)

Act as the head of ServeMinnesota’s IT department, overseeing infrastructure, vendors, and strategic initiatives.

Implement remediation efforts from the organization’s recent IT audit, ensuring compliance and long-term risk reduction.

Develop, implement, and maintain IT policies, security protocols, and governance structures, drawing from frameworks such as CIS Controls.

Manage the IT department budget, contracts, software licenses, and service providers.

Evaluate and implement systems and services to improve organizational IT resilience, security, and scalability.

Oversee vendor relationships for outsourced IT services and security tools.

Lead efforts in backup and recovery, data privacy, and secure access management.

Other Job Functions

Serve as a bridge between technical and non-technical stakeholders, ensuring alignment between systems and programmatic needs.

Provide essential technical input on data strategy, business process automation, and tool evaluation.

Assist in creating training materials, SOPs, and user documentation.

Champion organizational digital transformation and cybersecurity awareness.

Job Qualifications

Minimum Requirements :

5+ years of experience in IT systems, application development, or technology leadership.

Proficiency in :

Power BI (Power Query, DAX)

SQL / MySQL

Knack or comparable no-code / low-code platforms

HTML / CSS

Basic scripting or automation (e.g., Zapier, Power Automate)

Strong project management and organizational skills, ideally knowing how to use Confluence / JIRA to document and manage projects

Demonstrated experience developing and enforcing IT or cybersecurity policies

Strong interpersonal and written communication skills, especially when working with diverse stakeholders

Bachelor’s degree in information systems, Computer Science, or a related field (Master’s preferred)

Preferred Qualifications

Experience overseeing or contributing to IT audit remediation

Familiarity with data security and compliance frameworks (e.g., NIST, CIS Controls, HIPAA, FERPA)

Experience with vendor management, budgets, and strategic planning

Experience working with diverse communities or service-oriented nonprofits

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