Overview
Reports to : North America Service Manager
Job Summary :
The onsite Technician will be responsible for installing and providing technical support for HIS designed and built integrated vacuum solutions. You will work as part of an onsite team of technicians to install and commission our products. You will also be required to integrate third party pumps and products into our solutions.
HIS Innovations Group is a rapidly growing company in a fast-expanding market. Opportunities for advancement, based on demonstrated leadership and performance, will be available. HIS Innovations employs top level talent, with tremendous potential for learning and growing in the semiconductor industry.
Responsibilities
- Completing daily tasks under the instruction and direction of lead or FSE
- Installing and verifying operation of customers equipment
- Install third party components onto our integrated systems platform
- Collaborate with team members and the Site Lead to ensure customer deadlines are met.
- Collaborate with Customer and Engineering groups to coordinate installation activities, service needs and equipment improvement requests
- Clear and concise communication on customer requests, tasks completed, and changes needed
- Maintain Customer and HIS safety protocols
- Completion of other tasks as assigned by supervisors
- Demo old equipment
- Occasionally flex between site IQ responsibilities to support production in local factory for assembly operations.
Qualifications
Always be available to address any HIS Innovations Group related issues with the CustomerDocumenting and reporting customer concerns to the appropriate HIS TeamUnpack and inventory shipments, communicate and track all shortages or modifications neededCommunicate with FS Lead on all assigned tasks, keeping team informed on statusProvide detailed problem description, including desired operation and variance along with possible solutions to the problemOvertime and travel may be required as neededPositive attitude and teamwork a mustDemonstrated ability to understand detailed electrical schematics and mechanical drawingsDemonstrated ability to use hand tools and work safely while in a fast-paced environmentElectrical troubleshooting ability with the appropriate toolsDemonstrated ability to follow written instructions accurately and consistentlyAttention to detail with the ability to efficiently multitaskCustomer service-oriented approach promoting customer loyalty and timely task completion.Collaboration skills essential for working with customer and HIS engineering teamsA reputation for taking initiative, setting goals, and getting things doneExceptional interpersonal and communication skills in both written and verbal formEducation and Experience
Engineering Technician Diploma / Certificate or High School Diploma or equivalent requiredAS degree in technical discipline, or relevant military or practical experience preferredExperience with the installation of Mechanical systems, Electrical components, reading layout drawingsExperience with Vacuum pumps, Frames, Cleanroom equipment, Tools, and procedures a plusMilitary or relevant technical work experience will be considered.One year of Semiconductor experience a plusEnglish language fluency (written and verbal)Basic computer skillsPhysical Requirements
Able to climb, stand, sit or walk for prolonged periodsMust be able to lift to 75 pounds / 34 KG at timesAble to carry 30 pounds, tools and componentsBenefits
As an employee of HIS Innovations Group, you will enjoy a variety of benefits, including Health Care, Dental, Vision, & Life Insurance, Short- and Long-term Disability, Health Savings Account or Flexible Spending Account, 401(k) with company match, Paid Time Off (PTO), Employee Assistance Program (EAP), and a casual work environment.
HIS Innovations Group is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals of all backgrounds to apply. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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