Supervisor - Telephony & Workforce Strategy

Supervisor – Telephony & Workforce Strategy

Join to apply for the Supervisor – Telephony & Workforce Strategy role at Newrez LLC

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

Primary Function

Supervises a team of Loss Mitigation Specialists to minimize losses on delinquent mortgages by working according to investor guidelines.

Principal Duties

• Provide guidance and leadership for management and staff. Lead and mentor staff to develop and reinforce skills, improve processes and procedures, and increase overall effectiveness.
• Supervises the analysis of financial statements, tax returns, credit reports, valuation reports, and title reports to approve the appropriate resolution for the customer.
• Tracks, monitors, and measures employee performance according to department standards. Provides feedback monthly.
• Oversees and facilitates the training of new employees.
• Maintains training and support materials for the Loss Mitigation Specialist job.
• Maintain process and procedure documentation for the Loss Mitigation team, create process and procedure documentation where it does not currently exist.
• Ensure that the appropriate entity (yourself, a client, or mortgage insurance company) has reviewed and approval a Loss Mitigation Workout.
• Oversees the day-to-day tasks and performance of the Loss Mitigation Specialists.
• Assists in the control of company expenses through intelligent use of funds to resolve accounts and managing staffing and miscellaneous costs.
• Arranges for contractual services relating to property inspections, appraisers, real estate agents, etc., who may be involved in the inspection or evaluation of the collateral.
• Schedules and monitors of all employee time records.
• Ensures compliance with company policies and procedures.
• Undertakes special projects related to departmental activities.
• Performs related duties as assigned by management.

Education And Experience Requirements

Knowledge, Skill, And Ability Requirements

Company Benefits

Newrez NOW

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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