Executive Account Director

LiveRamp Data Collaboration Platform

LiveRamp is the data collaboration platform of choice for the world's most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use caseswithin organizations, between brands, and across its premier global network of top-quality partners.

Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.

You will :

Own Value Realization & Adoption

Ensure products purchased are being utilized and that client is receiving business value (and can articulate the ROI story)

Primary Account Owner / Client POC

Responsible for QBR planning, holistic account strategy, and cross-team collaboration with larger account team

Leads Renewals & Risk Mitigation

Leads renewal strategy and execution

Proactively identifies risks at least 6 months in advance

Drive Overall Revenue Growth

Identify upsell and expansion opportunities for CL

Spearheads data monetization strategy to drive variable revenue growth

About you :

Strong leadership capabilities

Ability to steer a group of internal stakeholders towards a common objective

Motivating and project managing internal stakeholders

Strong organizational capabilities

Ability to plan ahead for what you need to do

Are you able to anticipate multiple outcomes and plan for each scenario (Chess)

Resourcefulness

Ability to source / obtain information that you don't inherently possess

Ability to navigate disparate internal and external resources

Not easily swayed from getting information necessary

Tact and presence

Able to prepare for a C level conversation

Ability to craft & present summary of value delivered from customer's perspective

Strategic insight

Able to demonstrate an understanding of clients' business goals and objectives, and ensure our solutions are aligned with their success criteria.

Track record of Identifying opportunities for upselling and cross-selling to achieve revenue growth targets.

Strong Relationship & Empathy

Ability to digest how product / process change might impact customer's business

Ability to communicate why change is disruptive and empathize with customer

Bonus : Ability to provide recommended adjustments to change based on customer & potential other customers

Preferred Skills :

Enterprise B2B SAAS CSM experience, with specific emphasis on Data analytics, Cloud, Collaboration or Identity

Minimum of 5 yrs as CSM / Account Director, or 8+ years customer facing with 2 in CS

History of growth in seniority of roles or size of accounts preferred

Must have experience with accounts $2M+ in ARR, or negotiation and project management skills

Nice to have experience in managing 3-5 highly strategic accounts

Or have experience managing 20+ $500k+ accounts at once

Familiarity with LiveRamp and its role in ecosystem, either from brand client or platform side

Familiarity with Clean Room solutions, Measurement and / or Collaboration use cases

Familiarity with Salesforce or other CRM Software

Experience drafting QBRs, executive summaries

Experience managing renewals and partnering with Sales on upsells / cross-sells

Nice to have :

Internship experience during college prior to entering the workforce

Multiple roles across adtech / martech either on Sales side or Buy side (Brand / Agency)

This role will be in office 2 days a week in either our San Francisco or New York City.

The approximate annual base compensation range is $131,000 to $155,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.

Benefits :

People : Work with talented, collaborative, and friendly people who love what they do.

Fun : We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.

Work / Life Harmony : Flexible paid time off, paid holidays, options for working from home, and paid parental leave.

Comprehensive Benefits Package : LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.

Savings : Our 401K matching plan1 : 1 match up to 6% of salaryhelps you plan ahead. Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)

RampRemote : A comprehensive office equipment and ergonomics programwe provide you with equipment and tools to be your most productive self, no matter where you're located

More about us :

LiveRamp's mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principlesone that informs how we hire, train, and grow our global team across nine countries and four continents.

LiveRamp is an affirmative action and equal opportunity employer (AA / EOE / W / M / Vet / Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance.

California residents : Please see our California