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Senior Customer Success Manager

Senior Customer Success Manager

VirtualVocationsSioux Falls, South Dakota, United States
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A company is looking for a Senior Customer Success Manager, Mid-Market Pooled.

Key Responsibilities

Proactively manage a portfolio of customers through a pooled model, supporting key journey milestones

Leverage predictive signals to guide customer journeys and facilitate product adoption

Deliver value through 1 : many engagements including webinars and curated outreach

Required Qualifications

5+ years in Customer Success, Account Management, or related SaaS roles

Experience managing large customer portfolios in a pooled or scaled model

Understanding of common Jira and Confluence end-user use cases

Experience with Gainsight (or similar CRM tool) and Salesforce

Strong organizational and time management skills

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Senior Manager Customer • Sioux Falls, South Dakota, United States

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