Customer Service Representative

Job Description

Job Description

We are looking for a dedicated Customer Service Representative to join our team in Liverpool, New York. In this Contract-to-Permanent position, you will play a vital role in ensuring a seamless experience for customers through effective communication and problem-solving. This role is an excellent opportunity for individuals passionate about providing exceptional service within the healthcare industry.

Responsibilities :

• Respond promptly to incoming calls, addressing customer inquiries and resolving concerns with professionalism.
• Process orders accurately and efficiently, ensuring all details align with customer needs.
• Maintain detailed records in electronic medical systems, adhering to data entry protocols.
• Handle both inbound and outbound calls, providing support and information as required.
• Collaborate with team members to ensure customer satisfaction and service consistency.
• Utilize basic medical terminology and abbreviations to communicate effectively with clients and healthcare professionals.
• Manage email correspondence, ensuring timely and accurate responses to customer inquiries.
• Adhere to company policies and procedures while delivering quality customer interactions.
• Provide exceptional support for healthcare-related inquiries, demonstrating knowledge of EMR systems.
• Minimum of 1 year of experience in customer service, preferably in a call center environment.
• Proficiency in handling inbound and outbound calls with a customer-focused approach.
• Familiarity with order entry processes and electronic medical records (EMR) systems.
• Understanding of basic medical terminology and common medical abbreviations.
• Strong communication skills, both verbal and written, including email correspondence.
• Ability to work collaboratively in a team-oriented environment.
• Detail-oriented with excellent organizational skills to manage multiple tasks efficiently.
• Demonstrated ability to adhere to company policies and deliver consistent customer service.