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Training Facilitator (Temporary Contract)

Training Facilitator (Temporary Contract)

IntouchCXArizona City, AZ, US
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Training Facilitator (Temporary Contract)

Join to apply for the Training Facilitator (Temporary Contract) role at IntouchCX

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

To learn more about us and our culture, follow the link to Our Story - https : / / youtu.be / GinyJ-abWJs

About The Job

We are changing the way people think about customer service, and we need your help. We're seeking a Trainer to deliver training modules and run classes for our team members. This is a 3 months Contract.

As Training Facilitator, You Will…

  • Provide training to new and existing employees
  • Develop and deliver training plans and curriculum to classes of up to 25 people
  • Develop and utilize a variety of creative teaching techniques
  • Develops and administers knowledge assessment testing
  • Assist with QA monitoring, feedback and coaching
  • Maintain up-to-date reporting on training progress, effectiveness and improvements
  • Stay informed of current client products and services
  • Interact with partners, ensuring they understand the training environment, successes and opportunities for development
  • Manage new Trainers and Training Facilitators
  • International Travel is Required

As Training Facilitator, You Have…

  • BS / BA in Education or Business Administration or equivalent work experience preferred
  • Knowledge of adult learning principles and the ability to implement these principles into a training curriculum
  • 3+ years previous contact center experience preferred
  • Experience in customer service training
  • Experience in coaching and mentoring
  • Knowledge of existing and emerging training methods and tools
  • Knowledge of call center systems, ACD / IVR and performance statistics
  • Strong verbal and written communication skills, including presentation skills
  • Strong analytical and problem solving skills
  • Ability to build rapport with clients and interact with team members at various position levels
  • Ability to multitask effectively and work in a fast paced environment
  • Ability to develop employees through positive motivation
  • Ability to adapt to change and innovation
  • Ability to potentially travel
  • Skills in MS Office programs (Word, Excel and PowerPoint)
  • Valid travel documents for international travel

    • Equal Opportunity

    IntouchCX is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If accommodations are needed during the application process, please contact the Recruiting department and / or the Human Resources department.

    U.S Department of Labor Posters

    Benefits of Working as a Training Facilitator

  • Industry-leading medical, vision, and dental benefit plans paid by the employee + paid time off and sick time leave benefits (where applicable by legislation)
  • Amazing career growth opportunities

    • Referrals increase your chances of interviewing at IntouchCX by 2x.

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    Facilitator • Arizona City, AZ, US

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