Customer Service Representative - Junior

Customer Service Representative

Have you got what it takes to succeed The following information should be read carefully by all candidates.

Alternate Job Titles

Remote Customer Care Specialist

Social Media Support Representative

Call Center Customer Service Agent

Client Relations Coordinator

Customer Support Associate

Location

Framingham, MA

Onsite Flexibility

Remote

Contract Details

Position Type : Contract

Contract Duration : ~3 months

Pay Rate : $22 / hr

Work Schedule : Friday – Tuesday, 9 AM – 5 PM (EST)

Training Schedule : Monday – Friday, 10 AM – 6 PM (EST)

Job Summary

Seeking a Customer Service Representative to manage multi-channel communications including phone, email, chat, letters, and social media platforms. The role requires professionalism in conflict resolution, strong communication skills, and adaptability to high-volume customer interactions. This representative will handle sensitive issues, provide accurate documentation, and ensure brand alignment while monitoring and responding to comments on Facebook, Twitter, Instagram, and TikTok.

Key Responsibilities

Respond promptly to customer inquiries across all communication channels.

Resolve sensitive issues objectively using problem-solving and negotiation skills.

Collaborate with District Managers, Store Managers, and corporate staff to address escalations.

Record and track customer data, coding and updating cases until resolution.

Maintain compliance with brand policies and social media moderation guidelines.

Handle high-volume interactions efficiently while providing positive customer experiences.

Perform special projects or additional duties as assigned.

Required Experience

Demonstrated conflict management and negotiation skills.

Strong analytical, problem-solving, and organizational abilities.

PC proficiency, including email platforms, Word, and Excel.

Excellent typing and data entry skills.

Ability to multi-task in a fast-paced environment.

Nice-to-Have Experience

Prior customer service or call center experience.

Social media moderation background.

Experience supporting retail or e-commerce environments.

Required Skills

Effective verbal and written communication.

Strong listening and prioritization abilities.

Flexibility and adaptability to shifting needs.

Team collaboration skills.

High-speed internet and a quiet workspace suitable for video calls.

Preferred Skills

Experience with escalations in customer-facing environments.

Knowledge of retail operations or brand support.

Familiarity with CRM / customer tracking systems.

Additional Skills

Objective problem-solving under stress.

Ability to separate emotion in conflict resolution.

High-volume workflow management.

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Company

Off-Price Apparel and Home Retailer.

A Fortune 500 company and the leading off-price apparel and home fashion retailer in the U.S. and worldwide. With over 4,500 stores in nine countries and four e-commerce sites, our client offers various products at unbeatable prices. The company is committed to creating an inclusive workplace and being a responsible corporate citizen.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!

Job Number & Hashtags

Job Number : 25-26616

#gttic #gttjobs