Customer Success Specialist, Commercial Payments

Customer Success Specialist

At FNBO, our employees are the heart of our storyand we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

The Customer Success Specialist is responsible for supporting revenue generating teams, carrying out processes to support sales and account management activity, and carrying out processes to meet organizational requirements, directly and indirectly engaging with prospects and customers. This role involves working closely with cross-functional teams, leadership, and internal and / or external stakeholders. The ideal candidate will possess a strong background in sales support, prospect and client engagement, and a deep understanding of the commercial payments landscape.

About This Role :

Strategic Commercial Payments Proposal and Presentation Development :

• Work with business development and marketing teams to develop and maintain templates for proposals and presentations and to define proposal and presentation strategy, aligning with prospect needs and priorities.
• Collaborate with cross-functional teams to gather information needed for proposals and presentations.
• Manage the development, review, and revision of proposals and presentations, ensuring alignment with strategic objectives and client requirements.

Develop Materials for Commercial Payments Client Reviews :

Contract Administration :

Managing Limit Reviews for Commercial Card, ACH, Remote Deposit Capture and other Commercial products :

Managing Organizational Requests for Information from Finance, Risk and Compliance Teams :

Assisting Sales Teams with Support Requests :

Project Management & Execution :

Risk Management and Compliance :

Professional Development :

Other duties as assigned by leadership.

The Ideal Candidate for This Role :

Qualifications :

Additional Requirements :

Desired :

Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation range (base pay) : $62,047.00-$102,377.00

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and / or skill level.

Work Environment :

This position is open to remote candidates, reflecting our commitment to attracting exceptional talent regardless of geography. We've designed a flexible work arrangement that adapts to your geographic location. For candidates residing within 30 miles of the primary posted location, this position requires onsite presence three (3) days a week. For those beyond this radius, embrace the freedom to contribute to our mission remotely while maintaining strong team connections. Regardless of your location, you'll be fully integrated into our team through robust digital collaboration tools and regular communication. Please note that work location is subject to change based on business needs.

Benefits Overview :

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs :

Equal Opportunity & Belonging :

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selvesno matter their role or where they are in their journey.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.