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Bilingual Customer Support Hero (English / Spanish)
PartnerHeroHouston, TX, USjob_description.job_card.variable_days_ago
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job_description.job_card.job_descriptionAnswer inbound calls from customers and provide helpful support Listen to customers' needs and find solutions to their issues Provide accurate information about products or services Document customer interactions and issues in our systems Follow established processes and guidelines to ensure quality service Work as part of a team to achieve customer satisfaction goals Participate in training sessions to improve your skills and knowledge Stay up-to-date on product and service information Escalate complex issues to senior team members when needed Help create a positive experience for every customer What We Expect From You : Have a strong desire to help customers and solve problems Be reliable and ready to support customers during your scheduled hours Be a team player and work well with others Be able to learn and adapt to new information and processes quickly Have good communication skills, both written and verbal Be comfortable using computer systems and software Be flexible and willing to help out where needed What You’ll Get In Return : Remote working arrangements Competitive base salary Generous paid time off Comprehensive benefits package including medical, dental, and vision options Competitive retirement benefits Access to free posture-based fitness workouts from home paid Sabbatical Leave Training and professional development opportunities Company Culture Is At Our Core Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other. Empathy is a key driver. When people thrive, so does the mission. Curiosity fuels progress. Take bold risks, sharpen your edge, go forward. Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next. Bold choices with integrity at the core—that’s how impact lasts. Humility opens the door to better ideas. Hear others, lift others, keep learning. Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai . PRIVACY NOTICE Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes. To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here . Powered by JazzHR
Role Details Location :
- US Work Arrangement : Remote Type of Support : Inbound and outbound calls Contract Duration : Full-Time Training Schedule : Monday - Friday 9 : 00 am - 6 : 00 pm ET Work Schedule : Monday - Friday 11 : 00 am - 8 : 00 pm ET Expected Start Date : ASAP About Us PartnerHero is now Crescendo — a stronger, bolder force in customer experience.
- Crescendo represents growth, momentum, and transformation.
- By bringing together PartnerHero’s world-class outsourcing expertise and Crescendo’s innovation in customer experience and operations, we’re setting a new global standard.
- We deliver Augmented AI — the powerful combination of agentic AI and real human expertise — giving our partners scalable, 24 / 7 support in any language without compromising quality or empathy.At Crescendo, we don’t just connect talent with opportunity — we elevate businesses and people worldwide.
- Our integrated technology, global reach, and people-first culture empower teams to thrive and partners to grow faster.
- Welcome to Crescendo.
- Welcome to what’s next. The Role As an Inbound Customer Support Specialist at Crescendo, you'll be on the front lines of helping our clients' customers.
- You'll help navigate them through account creation, and website navigation, as you assist with scheduling their first appointment with their provider.
- You’ll answer their questions, solve their problems, and make sure they have a great experience.
- You’ll be a key part of our team, providing excellent service and representing our clients positively.
What You’ll Do :
Care for others :
Embrace growth :
Manifest trust :
Take ownership :
Be humble :
We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying.
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Bilingual Customer • Houston, TX, US
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