Talent.com
Client Support - Bilingual in Chinese

Client Support - Bilingual in Chinese

Universal ProcessingHouston, TX, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

Are you ready to go uP?  We are named in Top Workplaces NYC for 2024 We are one of the winners of USPAACC’s Fast 100 Asian American Business awards We are recognized as one of the Top 5000 in Inc.

Magazine’s Fastest Growing Private Companies We were a finalist for Best ISO of the Year by ETA in 2024 We were awarded as a Growth Accelerator on the CO-100, an exclusive list that the U.S.

Chamber of Commerce recognizes as America's top 100 small and medium sized businesses Want to learn more about our company events?

Click here :

  • http : / / www.linkedin.com / in / lightup-universal-processing-62409b297   Why Should You Join Universal Processing?

You want to work at a minority owned Fintech company that empowers small to medium-sized businesses You are passionate to serve and support our local community and their growth You get on-the-job training to get you familiar with the industry and the role You get medical, vision, and dental coverage, generous PTO, 401k We offer periodic performance review for potential salary increase Compensation :

  • This is a non-exempt position, with a monthly salary of  $3,150  during the probationary period.
  • Upon successful completion of the probationary period, the base rate will increase to  $3,500  per month.  Role Summary :

  • The Client Support role is a fully onsite position 5 days a week.
  • This position is a critical role that interacts directly with our clients and supports our sales effort.
  • Responsibilities :

  • Processing client applications for different credit card processing services, and inputs client information by using company client management system.
  • Listening and responding to customers’ concerns and needs; identifies customers’ requirements and provides the appropriate solutions.
  • Checking to ensure that appropriate changes were made to resolve clients’ problems.
  • Keeping records of clients’ interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Contacting clients to respond to inquiries or to notify them of new regulations or any planned adjustments.
  • Serving as a liaison or translator between merchants and Priority Payment System or Firstdata to resolve funding or terminal issues.
  • Providing technical assistance and support for incoming queries and issues related to terminal hardware.
  • Scheduling work to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems.
  • Assisting in planning and implementing department goals and makes recommendations to management to improve efficiency effectiveness.
  • Qualifications :

  • Must be authorized to work in the US at the time of hire.
  • We are an E-Verify employer!
  • Bilingual proficiency in Chinese is required, Mandarin preferred. 2-3 years of experience in customer service or related fields.
  • Bachelor’s degree in communications, marketing, psychology, business administration or related field is required.
  • Additional years of experience is considered for candidates with associates degrees and college level courses.
  • Strong communication skills, critical thinking, detail-oriented, and analytical abilities.
  • Able to actively listen to clients and interact with clients in a friendly and patient manner.
  • Able to take initiative to solve problems effectively.
  • Self-motivated to learn new systems and installation of products.
  • Able to accomplish tasks before deadlines and be detail-oriented.
  • Able to work efficiently as part of a team and as an individual.
  • Experience using Salesforce, other CRM’s or ERPS systems is an asset.
  • Proficient in Microsoft Word and Excel   About uP :

  • Since 2003, Universal Processing has dedicated itself to growing the unique needs of small and medium-sized businesses by putting people before profits.
  • Differentiated from the major credit card processing providers, UP’s consultants and support team speak the languages its clients speak, and the business focuses on ingenious customer service, care, support, and reasonable pricing.
  • Today, the Company successfully serves 22,000 clients across the nation.
  • Within 10 years of business, the Company emerged as one of the fastest-growing payments processing companies in the U.S.
  • Nominated as the best ISO of 2024 by ETA and awarded as a Growth Accelerator in CO-100, the Company is soon to become the second AAPI owned payment processor company in US history.
  • In February 2024, Universal Processing changed its branding to Let’s Go uP, to commemorate its legacy and evolution.   At Let’s Go uP, we are an equal employment opportunity employer.  To learn more about us, please visit us at :

  • https : / / letsgoup.com .  Let's Go uP Together!
  • Powered by JazzHR
  • serp_jobs.job_alerts.create_a_job

    Bilingual In Chinese • Houston, TX, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Client Support Advisor

    Client Support Advisor

    Corebridge FinancialHouston, TX, US
    serp_jobs.job_card.full_time
    Corebridge Financial Retirement Education Center Opportunity.Corebridge helps people make some of the most meaningful decisions they're ever going to make. We help them plan and take action to prote...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Advocate Specialist - Bilingual Spanish

    Patient Advocate Specialist - Bilingual Spanish

    JobotBaytown, TX, US
    serp_jobs.job_card.full_time
    Mon-Fri, Days / 20% Bonus / Full Benefits / Amazing Team & Culture!.This Jobot Job is hosted by : Courtney Labonte.Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us you...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Teller

    Teller

    Wellby FinancialAlvin, TX, US
    serp_jobs.job_card.full_time
    It's fun to work in a company where people truly believe in what they're doing! We're committed to bringing passion and customer focus to the business. The Teller is responsible for performing membe...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Bilingual Customer Service Specialist (Spanish)

    Bilingual Customer Service Specialist (Spanish)

    Sherwin WilliamsSpring, TX, US
    serp_jobs.job_card.full_time
    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.Sto...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customs and Border Protection Officer - Experienced (GS9)

    Customs and Border Protection Officer - Experienced (GS9)

    U.S. Customs and Border ProtectionFairchilds, TX, United States
    serp_jobs.job_card.full_time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Bilingual Spanish Retail Sales Consultant

    Bilingual Spanish Retail Sales Consultant

    AT&TAlvin, TX, US
    serp_jobs.job_card.full_time
    Job Description : Do you speak Spanish and English? If you do, we’re looking for you! Our Retail Careers come with awesome perks and may include additional starting pay if you are bilingual.It’s tim...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Work From Home

    Work From Home

    Remote JobsDamon, TX
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Remote Jobs are now available in your area.This position is a work from home position.You will not need to come into the office. Benefits : Health Insurance, 401K, Vacation& PTO.Apply now! Work f...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    ABA Billing Support Specialist

    ABA Billing Support Specialist

    Reliant Healthcare GroupKaty, TX, US
    serp_jobs.job_card.full_time
    Reliant Healthcare Group ABA Operations Team Member.Reliant Healthcare Group is committed to providing and encouraging the very best within each child. We are continuing to grow and are looking to a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Bilingual Customer Service Specialist (Spanish) Full Time Key 7702

    Bilingual Customer Service Specialist (Spanish) Full Time Key 7702

    Sherwin WilliamsBaytown, TX, US
    serp_jobs.job_card.full_time
    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.Sto...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Contact Center Financial Professional

    Contact Center Financial Professional

    Corebridge FinancialHouston, TX, US
    serp_jobs.job_card.full_time
    Corebridge Financial Retirement Specialist In Training.Corebridge Financial makes it possible for more people to take action in their financial lives. With more than $345 billion in assets under man...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customs and Border Protection Officer

    Customs and Border Protection Officer

    U.S. Customs and Border ProtectionKenefick, TX, United States
    serp_jobs.job_card.full_time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Bilingual Customer Service Specialist (Spanish)

    Bilingual Customer Service Specialist (Spanish)

    The Sherwin-Williams CompanyKaty, TX, United States
    serp_jobs.job_card.full_time
    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.Sto...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Remote Bilingual Call Center Representative | Spanish-English

    Remote Bilingual Call Center Representative | Spanish-English

    MCISugar Land, TX, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Work From Home

    Work From Home

    Kelly ServicesGuy, TX
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Work From Home roles at Kelly Services cover various positions that support the company's operations remotely.Responsibilities and qualifications will vary depending on the specific role.Complete t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Bilingual Spanish Enrollment Specialist (Full-time, Days)

    Bilingual Spanish Enrollment Specialist (Full-time, Days)

    JobotBaytown, TX, US
    serp_jobs.job_card.full_time
    Competitive Salary, 20% Annual Bonus, Full Benefits, Amazing Team & Culture!.This Jobot Job is hosted by : Courtney Labonte. Are you a fit? Easy Apply now by clicking the "Apply Now" button and sendi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Direct Support Professional

    Direct Support Professional

    BrightSpring Health ServicesKaty, TX, United States
    serp_jobs.job_card.full_time
    ResCare Community Living - Direct Support Professional.Thank you for reviewing our Direct Support Professional position at ResCare Community Living. As a DSP, you play a crucial role in helping us p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Remote Bilingual Call Center Representative | Spanish-English

    Remote Bilingual Call Center Representative | Spanish-English

    Valor VIPSpring, TX, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Supplier Success Professional (Customer Support) - Bilingual Spanish / English

    Supplier Success Professional (Customer Support) - Bilingual Spanish / English

    AvettaHouston, TX, United States
    serp_jobs.job_card.full_time
    The Supplier Success Professional (Customer Service) will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days