Manager, Operations - Incident Response, LMD Trust...

Manager - Operations - Incident Response - LMD Trust & Safety

We are seeking a detail-oriented and collaborative Manager to support the Incident Response function for the Safety team within Walmart's Last Mile Delivery (LMD) Trust & Safety (T&S) organization. This role is responsible for managing incident intake, triage, and coordination, collaborating with cross-functional teams, and contributing to prevention strategies. The ideal candidate will have a strong background in incident response, operational safety, and stakeholder engagement.

• This role requires availability for mid-day shifts and weekend coverage. The standard schedule will be Sunday through Thursday, mid-day hours.

Key Responsibilities

Incident Response & Coordination

Manage the intake and triage of safety and security incidents across LMD operations. Monitor data streams to validate incident categorization against established standards. Coordinate with internal teams to ensure timely and effective incident resolution. Deliver high-quality service for significant incidents and support documentation efforts. Support GSOC operations during incidents and activations.

Cross-Functional Collaboration & Prevention

Collaborate with internal stakeholders to support prevention and response strategies. Analyze insights into strategic prevention recommendations and long-term safety planning. Participate in briefings with senior LMD and cross-functional leadership on critical incidents.

What you'll bring :

4+ years of experience in incident response, operations, risk management, asset protection, security, or related fields. Strong analytical, organizational, and decision-making skills. Proficiency in tools such as Copilot, Excel, PowerPoint, and incident tracking systems. Excellent written and verbal communication skills. Ability to support multiple initiatives in a fast-paced environment.

Familiarity with incident response frameworks and GSOC operations. Experience working with cross-functional teams in high-exposure environments. Demonstrated ability to influence and collaborate with stakeholders.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and / or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

The annual salary range for this position is $70,000.00-$130,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

Minimum Qualifications

Bachelor's degree in Business Administration, Engineering, Operations, or related field and 3 years' experience in operations, project management, or related area OR 5 years' experience in operations, project management, or related area. 1 year's supervisory experience.

Preferred Qualifications

Supervising Associates Masters : Economics Project Management - Project Management Professional - Certification

Primary Location

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.