Senior Manager, Operations, Incident Appeals

Senior Manager, Incident Management

The Senior Manager, Incident Management, will play a critical role within the Last Mile Delivery, Trust and Safety organization. This position supports the Incident Management program, which is responsible for responding to all reported incidents that occur with Walmart deliveries in the Last Mile. The team manages a high volume of incidents and is responsible for driving consistency and quality through structured incident management processes, enabling proactive risk mitigation, and identifying scalable solutions that enable consistency and efficiency.

What you'll do

• Act as the voice of our business, maintaining strong relationships with cross-functional teams and associates
• Influence and collaborate with cross-functional stakeholders to identify needs and deliver solutions
• Manage critical workstreams and executive communications, including project status, milestones, and escalations
• Drive business decisions by analyzing and interpreting data insights
• Improve ways of working through scalable, data-driven solutions.
• Lead a collaborative and inclusive team culture, empowering high-performance and operational excellence

What you'll bring

Required Qualifications :

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer-By Choice. We believe we are the best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, ideas, and options-while being welcoming of all people.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and / or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

The annual salary range for this position is $90,000.00-$180,000.00. Additional compensation includes annual or quarterly performance bonuses.

Minimum Qualifications : Bachelor's degree in Business Administration, Engineering, Operations, or related field and 3 years' experience in operations, project management, or related area OR 5 years' experience in operations, project management, or related area. 1 year's supervisory experience.

Preferred Qualifications : Leadership of cross-functional task forces or projects Masters, Masters : Operations Management Project Management - Project Management Professional - Certification

Primary Location : 702 Sw 8Th St, Bentonville, AR 72716, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.