Assistant Community Manager (Public Housing Communities)

Assistant Community Manager

The Assistant Community Manager performs administrative and supervisory work of routine difficulty and directs staff involved in filling vacancies, rent collection, and continued occupancy of low-rent public housing developments; assumes managerial responsibilities in the community manager's absence. The Assistant Community Manager models and ensures high performance and customer service delivery consistent with the agency's mission, vision, and values.

Essential Duties + Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. These essential functions require a consistent presence in the work environment on a regular basis and regular attendance must be maintained.

• Provides direction to staff in conducting leasing interviews, inspections, and processing resident vacancies. Calculates initial and interim rentals.
• Reviews interoffice memos and other correspondence; resident files; attends departmental meetings.
• Reviews time and attendance on direct reports; completes performance evaluations; recommends disciplinary actions when necessary; and assigns and observes work activity.
• Monitors and contacts residents regarding delinquent rent; receives rent payments from residents; recommends evictions for residents who violate program requirements; appears in court to present documentation for eviction and refers residents to local social service agencies for financial assistance.
• Performs resident relations activities in the absence of the Community Manager by counseling residents on various concerns or may refer residents to local social service agencies.
• Directs residents to support personnel or support services offered to the general public.
• Oversees maintenance issues by conducting periodic inspections of the development; reviews maintenance reports and spot-checks work; encourages resident input on maintenance needs and improvements, distributes work assignments to maintenance personnel in the absence of the maintenance supervisor, investigates complaints on maintenance work, and records monthly maintenance repairs.
• Responsible for assisting in property management, including property walks, maintenance oversight, and training staff.
• Mentors, guides, and supports direct reports.
• Reviews all requests for transfer and walks units as required to ensure that management completes a resident history review prior to the transfer being approved.
• Reviews Reasonable Accommodation requests for completion and clarification prior to being approved or denied.
• Communicates with the resident association on various issues including maintenance and improvement priorities and changes in rules and regulations.
• Advises the Community Manager and communicates with the Security Department regarding possible trouble areas. Reviews security reports to monitor the work of security officers.
• Complete all duties as assigned or requested as outlined in operational and procedural guidelines. These guidelines are maintained and issued in the event of an emergency situation that arises at a property or any other location that serves our residents or employees.
• Participate in Trauma Informed Care (TIC) initiatives to include training, workgroups, project assignments, etc., that are launched or implemented in order to achieve and / or maintain certification as a TIC organization.
• Recognize the significance of a data driven organization that adheres to expanded policies and practices in the area of data governance. Learn the distinct and different roles to include : Data Trustee, Data Domain Stewards, Data System Custodians, Data Stewards and Data Users. Effectively collaborate with the various data roles as needed on a daily basis or in a project capacity.
• Employees are expected to use Generative AI solutions ethically and responsibly.
• Other duties as assigned.

All supervisors :

Setting goals for performance and deadlines that comply and conform with the company's plans and vision.

Behavioral Competencies

This position requires the incumbent to exhibit the following behavioral skills :

Typical Qualifications

Education

Experience

License + Certificates

Technical Skills