SUPV III CUSTOMER SERVICE
TE ConnectivityGeorgetown, TX, USjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionBachelor's degree in a related field required; Master's degree or equivalent advanced education is preferred. Minimum of 5 years of progressively responsible professional experience in customer service, operations, or a related field. Demonstrated experience supervising or leading customer service teams. Strong communication, leadership, and problem-solving skills. Ability to balance day-to-day team management with process improvement initiatives.
Supv III Customer Service
TE Connectivity is seeking a Supervisor, Customer Service III to oversee the daily activities of our customer service team. In this role, you will lead, coach, and support a team of representatives to deliver an exceptional customer experience, while driving process improvements and aligning with organizational service goals.
Job Requirements
- Supervise and support customer service representatives, including organizing work schedules and activities.
- Provide daily guidance and coaching to ensure customer inquiries are handled efficiently, accurately, and professionally.
- Identify and implement system and workflow improvements to increase team productivity and customer satisfaction.
- Establish and maintain customer service standards and work processes that align with TE Connectivity's service initiatives and overall business objectives.
- Partner with cross-functional teams to ensure customer needs are met in a timely and effective manner.
What Your Background Should Look Like
Competencies
Values : Integrity, Accountability, Inclusion, Innovation, Teamwork
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Customer Service Iii • Georgetown, TX, US
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