Customer Service Specialist

The Datamars Difference : Supporting a Smart Future for the

world and YOU

Make a Measurable Difference :

byputting powerful data in the hands of our customers so they can

make better informed decisions and achieve measurable success a" today and

tomorrow.

Join the Sustainability Promise : Contribute

to our commitment across the globe to support and accelerate the

development and implementation of sustainable food production and farming systems

that nourish the world population and respect the health of people, animals,

and the planet.

Join the Datamars team as a Customer Service SPECIALIST at our facility in Temple, TX as we keep

pace with our customer demand and deliver on our SUSTAINABILITY PROMISE .

Are you ready to MAKE A MEASURABLE DIFFERENCE with us?

Job Summary : Datamars Inc., a global leader in visual

and electronic identification and hardware solutions for the companion animal,

livestock, and textile markets, is seeking a proactive and detail-oriented

Customer Service Representative to join our North America team in Temple, TX.

The

Customer Service Representative plays a pivotal role as the primary liaison

between customers, commercial teams, and operations. This position goes beyond

transactional order entry, requiring strong problem-solving skills, system

fluency, and operational awareness to ensure that every customer interaction

builds confidence in Datamars' products and services.

The

successful candidate will manage customer relationships, coordinate order

fulfillment, support technical troubleshooting, and interact with sales, supply

chain, warehousing, and production teams to deliver seamless service.

Essential Functions

Customer Engagement & Service Delivery

Provide

responsive, professional support to customers by phone and email.

Build

trusted relationships with customers in livestock sectors, understanding

their operational needs.

Actively

manage customer expectations, communicate order status, and resolve issues

with urgency and accuracy.

Order & System Management

Process

sales orders in the Datamars Ordering System, ensuring timely fulfillment

and accurate data entry.

Maintain

customer master data and profiles to maintain accuracy in billing,

shipping, and account details.

Coordinate

with logistics and shipping partners (e.g., FedEx, freight carriers) to

trace deliveries, resolve transportation challenges, and keep customers

updated.

Operational Collaboration & Problem Solving

Partner with

warehousing and production teams to track orders, expedite urgent

shipments, and identify causes of delays.

Support

product configuration activities including Bill of Material (BOM) creation

and schema setup for simple customized component sets.

Assist with

light operational tasks when required (printing, scanning, labeling) to

ensure continuity of service.

Participate

in process improvement initiatives by identifying recurring service or

system issues and contributing to solutions.

Technical Support

Provide

Level 1 technical troubleshooting for Datamars products (e.g., scales,

readers, fencing equipment, software downloads).

Escalate

complex technical issues appropriately while maintaining ownership of

customer communication until resolution.

Communication

& Documentation

Communicate

clearly and professionally to internal and external stakeholders.

Maintain

accurate documentation of customer interactions, service tickets, and

resolutions within our systems.

Support the

creation of simple livestock ear tag print proofs using graphic design

software for product personalization.

Qualifications and Competencies

Education & Experience

Bachelor's

degree preferred; high school diploma or equivalent with relevant

experience required.

Minimum 2

years of customer service experience, ideally in a manufacturing,

distribution, or technical products environment.

Experience

with ERP systems (SAP, Oracle, or equivalent) and CRM platforms strongly

preferred.

Technical

aptitude or exposure to agricultural / livestock products a plus.

Skills & Attributes

Strong

organizational skills with ability to prioritize and manage competing

demands.

Excellent

written and verbal communication skills.

Proven

problem-solving and critical-thinking abilities with attention to detail.

Team-oriented

with the ability to collaborate cross-functionally (sales, operations,

logistics).

Comfortable

working in a fast-paced environment with high call and email volumes.

Proficiency

in Microsoft Office Suite (Excel, Word, Outlook, SharePoint); experience

with Corel or other design tools is advantageous.

Supervisory Responsibilities : This position has no

supervisory responsibilities

Work Environment : This job operates in a professional office environment. This role

routinely uses standard office equipment such as computers, phones,

photocopiers and filing cabinets.

Physical Demands : The physical demands described here are representative

of those that must be met by an employee to successfully perform the essential

functions of this job.

While performing the

duties of this job, the employee is regularly required to talk or listen. The

employee occasionally is required to stand; walk; use hands to finger, handle

• or feel; and reach with hands and arms.This is largely a sedentary role;

however, some filing is required. This would require the ability to lift files,

open filing cabinets and bend or standing on a stool as necessary.

Position Type

& Work Schedule : This is a full-time

position, and hours of work and days are generally Monday through Friday, 8 : 00

a.m. to 5 p.m. Some overtime is required.

Travel : No travel is expected for this position

Additional Eligibility Qualifications : Must be

authorized to work in the United States

Why Join

Datamars?

At

Datamars, you'll be part of a global, innovative company committed to helping

our customers feed the world sustainably. As part of the North America team,

you will gain exposure to both commercial and operational functions, build

expertise in ERP systems and supply chain processes, and contribute to

strengthening customer trust in Datamars.

Datamars,

Inc. is an Equal Opportunity Employer, and we value diversity. Employment

decisions are based on qualifications, merit, and business needs.

This job description is not designed to cover or contain a comprehensive

listing of activities, duties or responsibilities that are required of the

employee. Duties, responsibilities and activities may change or new ones may be

assigned at any time with or without notice.

Datamars, Inc is an Equal Opportunity Employer, and we value diversity. All employment is decided

on the basis of qualifications, merit and business need.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or

responsibilities that are required of the employee. Duties, responsibilities and activities may change

or new ones may be assigned at any time with or without notice.

DATAMARS EQUAL OPPORTUNITY EMPLOYMENT POLICY

DATAMARS provides equal employment opportunities to all employees

and applicants for employment and prohibits discrimination and harassment of

any type without regard to race, color, religion, age, sex, national origin,

disability status, genetics, protected veteran status, sexual orientation,

gender identity or expression, or any other characteristic protected by

federal, state, or local laws.

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