Senior Business Analyst (Remote - MN)

Overview

This is a remote role that may only be hired in the following locations : MN

This is a hybrid role in the first quarter, then the role will shift to remote.

We are seeking a strategic and detail-oriented Senior Business Analyst – Facilities Operations Strategy & Risk Support to join our team. This hybrid role is designed to strengthen operational execution across facilities by supporting compliance, insurance, facilities management, asset documentation, and performance management.

Responsibilities

Compliance, Insurance & Risk Coordination

Assist with control testing procedures (CTPs), documentation audits, and compliance tracking.

Support vendor insurance reviews, claim status updates, and risk mitigation efforts.

Help coordinate internal documentation of compliance protocols and risk reporting structures.

Assist with Insurance / Natural Disaster response, Vendor engagement, and Asset management.

Business Analytics & KPI Management

Assist with development and interpretation of dashboards and reporting tools to support FM monthly reporting.

Support the development, maintenance, and evolution of KPI scorecards.

Partner with Facilities Managers to enhance financial visibility and operational consistency.

Provide data-driven insights and recommendations to support decision-making and strategic planning for facility projects.

Collect, organize, analyze, and report on data related to facilities management.

Analyze data and metrics to determine methods to systems, and processes to enhance the functionality, efficiency, and sustainability of assets.

Reporting - Develops methods of tracking progress and performance. Analyzes results to determine potential issues, risks, and enhancements. Conveys recommendations to appropriate parties through reports or other documentation.

Workflow & Documentation Management

Map and document workflows across Facilities operations, vendor interaction, and maintenance tasks.

Help identify gaps in process and recommend updates to streamline operations and ensure audit readiness.

Assist with development and updating SOPs, visual process flows, and internal training tools to ensure processes are followed.

Asset & Operational Support

Assist in asset documentation, lifecycle tracking, and follow-up on project-based needs.

Strategy - Develops strategy and roadmaps to ensure Capital planning aligns with operational, maintenance, and industry standards that are evolving. Implements a project delivery program that is consistent across portfolio within Branch Facilities.

Resolves complex and escalated issues as they arise. Recommends and implements modifications to improve project results.

Cross-Team Collaboration

Serve as a resource to Facility Managers, helping them interpret data, close documentation gaps, and manage compliance needs.

Collaborate with vendor engagement teams and operations coordinators to ensure consistency in reporting and execution.

Assist in audit preparation, vendor COI coordination, and internal tracking improvements to support long-term compliance.

Qualifications

Bachelor's Degree and 6 years of experience in Analytics, or Modeling, or Reporting OR High School Diploma or GED and 10 years of experience in Analytics, or Modeling, or Reporting

Preferred :

6+ years in facilities operations, business analytics, or compliance / risk support

Strong experience with data visualization, dashboards, or KPI development

Familiarity with vendor compliance, insurance documentation, and facility risk protocols

Ability to document complex workflows and communicate them across multiple audiences

Proficiency in systems like ServiceChannel, MCIM, or other facility management tools a plus

Strong collaborator who can drive clarity across multiple departments without formal authority

Conveys clear expectations of project goals.

Directs work activities and keeps team on track with project schedule.

The base pay for this position is generally between $89,182 and $154,582. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and / or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https : / / jobs.firstcitizens.com / benefits

EJC

LI-DNI

Company Description :

Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers in 18 states and the District of Columbia. For over 100 years, customers have trusted First Citizens with their money … and their futures. Today, First Citizens is the largest family-controlled bank in the nation and the sixth-largest bank franchise headquartered in the Southeast with more than $30 billion in assets. We employ more than 6,000 associates who are focused on helping our customers achieve a lifetime of success. First Citizens operates more than 570 branches in Arizona, California, Colorado, District of Columbia, Florida, Georgia, Kansas, Maryland, New Mexico, Missouri, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington and West Virginia.

First Citizens Bank. Forever First®. Member FDIC.

Equal Opportunity / Affirmative Action Employer / Minority / Female / Disability / Veteran

If you need special assistance or an accommodation in applying for employment at First Citizens Bank, please contact our Human Resources department.