Program Manager - Co-Responder Team

Job Description

Job Description

WellPower provides you with the support you need to help you develop a career in helping others succeed. We innovate, adapt, and leverage the diverse perspectives of the people on our team and the people we serve in everything we do.

WellPower values and is strengthened by diversity. We are committed to ending bias and discrimination in our community and ensuring equity within all aspects of our organization. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, transfer, or promotion opportunities without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Program Managers Provide clinical and administrative supervision to a multi-disciplinary clinical team responding to mental health related calls with the Denver Police Department. Provide supervision to ensure efficient team operations. Coordinate team functions and community activities to enhance the quality of treatment consumers receive. Operate within established budgetary guidelines. Provide direct clinical services in support of line staff as needed for coverage.

SALARY RANGE : $80,000 - $100,000 per year

WellPower is committed to fair and equitable hiring with salaries based on relevant factors, such as work experience, education, and certification / licensure (rather than wage history). Toward the principle of equal pay for equal work, we post and hire within defined hiring salary ranges. We ask all applicants to carefully review the hiring salary range for each posted job opportunity, as we will not hire outside the predetermined range.

All full-time, benefits eligible employees will be eligible for WellPower's benefits plan. For a full description of benefit offerings, please visit : https : / / wellpower.org / workplace -of-choice /

ESSENTIAL JOB FUNCTIONS :

• Ensure accuracy, quality and efficiency standards are met with regards to medical records standards and case management services for consumers. Advocate appropriate services for consumers.
• Identify, implement and monitor customer service standards to ensure team is meeting internal and external customer needs and perform all services in a professional manner.
• Participate in the development of long and short term goals for the team that are consistent with program and organizational goals.
• Provide direct crisis services responding to mental health related 911 calls to back up line staff.
• Coordinate team services with the City and County of Denver and the Denver Police Department.
• Coordinate services with other service providers and crisis teams.
• Complete performance evaluations timely and provide appropriate coaching and counseling to ensure all employees perform at satisfactory levels, identify when discipline is appropriate.
• Participate in the selection process for internal and external candidates for clinical and support positions.
• Conduct timely audits to ensure compliance with WellPower policies, State and other regulatory policies regarding clinical care and documentation. Revise and update internal policies.
• Assist with the financial planning, budgeting, and forecasting needs of the team. Take corrective action as needed to ensure compliance of established budget.
• Maintain a trauma informed environment of wellbeing.
• Perform other responsibilities as required or assigned.

EDUCATION : Master's Degree in social work, psychology, or similar field. LCSW or LPC required, CAC II / III preferred, Spanish preferred

EXPERIENCE : Three years in mental health or human services field; 2+ years supervisory experience required. Experience in integrated mental health and primary care service and or nursing preferred

SKILLS AND COMPETENCIES :

SUPERVISORY RESPONSIBILITIES : Clinical Staff

Why else might you want to consider working at WellPower?

Tuberculosis (TB) screening, testing - TB screening and testing, is required and must be completed prior to hire ( i.e., preplacement), and maintained during employment