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Vice President Customs Brokerage
Vice President Customs BrokerageToll Group • Long Beach, CA, US
Vice President Customs Brokerage

Vice President Customs Brokerage

Toll Group • Long Beach, CA, US
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Vice President, Customs Brokerage

Toll Global Forwarding, USA is seeking a dynamic and strategic Vice President, Customs Brokerage to lead our U.S. customs operations. This senior leadership role is pivotal in driving the growth of our customs brokerage product, ensuring operational excellence, and maintaining the highest standards of compliance and audit readiness.

Preferably based at our Long Beach, CA headquarters, the VP will oversee a national team of customs professionals, collaborate closely with sales and operations, and serve as the subject matter expert for all customs-related matters.

Why join us?

  • Lead a critical National Product with high visibility and impact.
  • Be part of a forward-thinking leadership team shaping the future of global trade.
  • Competitive compensation, executive benefits, and career growth opportunities.

Primary Duties & Responsibilities

1. Head of Customs Product Growth & Sales Enablement

  • Serve as the strategic owner of the Customs Brokerage product across the U.S.
  • Partner with commercial and sales teams to drive joint go-to-market strategies and revenue growth.
  • Develop and execute product strategies to expand market share and enhance customer value.
  • Represent the customs product in customer engagements, RFPs, and strategic sales initiatives.
  • Monitor market trends and regulatory changes to identify new business opportunities.

    • 2. Operational Leadership Entry Writing & Customer Satisfaction

  • Lead, mentor, and develop a high-performing team of entry writers and customs professionals across multiple locations.
  • Ensure timely, accurate, and compliant customs clearance processes.
  • Drive continuous improvement initiatives to enhance operational efficiency and customer experience.
  • Implement and monitor KPIs to ensure service excellence and accountability.

    • 3. Compliance & Audit Oversight

  • Ensure full compliance with U.S. Customs and Border Protection (CBP) regulations and other relevant government agencies.
  • Oversee internal audits and manage external audits with regulatory bodies.
  • Develop and maintain robust compliance programs, SOPs, and training for the customs team.
  • Serve as the primary liaison with CBP and other regulatory agencies.

    • Job Requirements

    Essential Minimum Qualifications

  • Bachelor's degree in international business, Supply Chain, Logistics, or related field; or equivalent through experience
  • Valid U.S. Customs Broker License required.
  • Minimum of 10+ years of progressive experience in customs brokerage, with at least 5 years in a senior leadership role.
  • Proven track record of driving revenue growth through product leadership and sales collaboration and P&L ownership.
  • Deep understanding of U.S. customs regulations, HTS classification, PGA requirements, and trade compliance.
  • Experience managing geographically dispersed teams.
  • Demonstrated success in leading audits and implementing compliance frameworks.

    • Key Skills & Competencies

  • Strategic thinking with a strong commercial acumen.
  • Exceptional leadership and team development capabilities.
  • Strong interpersonal and communication skills; ability to influence at all levels.
  • Deep knowledge of U.S. import regulations and customs brokerage operations.
  • Proficiency in customs software platforms (e.g., ACE, ABI systems).
  • Advanced experience with CW1 (CargoWise)
  • Analytical mindset with a focus on process improvement and operational excellence.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Experience with AI tools a plus

    • Essential Personal Attributes

  • Energetic, with a positive attitude
  • Self-confidence and holds themselves and others accountable
  • Strong professional writing and communication skills
  • Role models the Toll Way, including the values which underpin how we achieve our goals : Integrity & Trust - Safety - Continuous Improvement - Teamwork - Being Open & Transparent

    • Physical Demands

  • This position is generally sedentary in nature; it involves sitting most of the time but may involve walking or standing for brief periods of time.
  • Ability to occasionally lift to 10 lbs. required.
  • Ability to talk and hear required.
  • Ability to perform repetitive motions required.
  • Ability to occasionally move inside the office.
  • Must be able to remain in a stationary position for x amount of time.
  • Ability to move or position self to reach, lift, climb, balance, stoop, and crouch required.
  • Ability to read PC screens; detect color coding, read fine print, and / or normal type size print required.
  • Travel might be required.

    • Pay Transparency :

    In compliance with applicable state and local laws, the salary range for this position varies based on the work location. Please review the ranges below :

    Group A : 152k $202k + Bonus

    California, New York, Washington, Illinois, Massachusetts, Colorado, New Jersey, Connecticut, Hawaii, Washington, D.C., Oregon, Maryland (DC metro area)

    Group B : $133k $177k + Bonus

    Arizona, Nevada, Texas, Florida, Pennsylvania, Georgia, Minnesota, North Carolina, Virginia, Utah, Wisconsin, Michigan, Ohio, Indiana, Missouri, Iowa, Kentucky, Oklahoma, Arkansas, Alabama, Mississippi, Tennessee, South Carolina, North Dakota, South Dakota, Nebraska, Kansas, Louisiana, West Virginia, New Mexico, Idaho, Montana, Wyoming

    Note : Our pay groups are based on an internal geographic compensation framework that reflects regional market data and cost factors. Candidates will be informed of their applicable group during the recruitment process.

    These ranges represent the minimum and maximum salary the employer reasonably expects to pay for this position, based on the location where the work will be performed. Final compensation will be determined based on geographic location, experience, qualifications, and other job-related factors.

  • Remote Work Considerations : If the position allows remote work, the salary range applicable to the employee's home location will apply.
  • Internal Transfers / Promotions : For current employees seeking internal transfers or promotions, the salary range for the new position will be provided in accordance with applicable laws.
  • Benefits and Other Compensation : A general description of benefits and other compensation offered for the role is available upon request. Toll offers all full-time employees paid vacation, sick time, floating holiday time, health benefits, life insurance & personal accident insurance, and 401k with company match.
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